Help Desk

AE Business Solutions is seeking a Help Desk Specialist to take on a longterm contract position! This is a 12 year contract position where conversion to FTE status is possible. The first month of this position will need to be performed onsite, then the Help Desk Specialist will work 3 days onsite and 2 days remote each week. If you're an IT support professional with 2+ years of experience in a Windows environment with excellent customer service skills and ServiceNow (similar ticketing systems will be considered) experience, we want to hear from you!

*No C2C Inquiries please

Ideal candidate traits:

• Professional, courteous, customer-focused demeanor
• Prior customer service and/or IT support experience
• Enjoys problem-solving and figuring things out
• Comfortable working tickets, calls, and troubleshooting in a structured environment

Technical environment:

• 95% Windows
• Microsoft Suite
• Ticketing systems:
• ServiceNow preferred, but experience with any ITSM/ticketing system is acceptable
• Phone systems:
• Cisco phones and mobile device support is a plus

TECHNOLOGY. INNOVATION. PEOPLE

The AE Advantage!

We're not a staffing company: We're an IT Solutions Integration company with an IT Staff Augmentation Division. We've been Madison-based for over 70 years. Not only is Madison the market we serve, but it's our home.

** We pay a generous bonus for the referral of an eligible candidate who works for AE Business Solutions for 90 days**

AE Business Solutions does not sponsor applications for employment visas

AE Business Solutions is an Equal Opportunity Employer