Production / Technical Support II

Production / Technical Support II

BCforward is currently seeking an initiative-taking Production/Technical Support for an opportunity in Richmond, VA

Position Title: Production/Technical Support

Location: Richmond, VA

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Expected 12-Month.

Job Type: CONTRACT, (Hybrid)

Monday- Friday (5x8)

Candidate who is authorized to work independently

Pay Range: $34 - $38/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per-diem, etc).

Job Description:

Proficient to work independently on the most complex projects, and often on multiple phases. Has working knowledge of business or functions for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates.

Typically has 3 years' experience in IT production support or equivalent.

Event Incident Management (EIM) is responsible for providing 24X7 end-to-end detailed monitoring and support of all infrastructure and application components critical to the Client Customer Facing Platform Technology (CFPT) CTO.

This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

Responsibilities include, but not limited to:

* Use monitoring tools to proactively identify and research potential production incidents.

* Respond to alerts regarding potential production incidents.

* Escalate to advanced support as needed for problem resolution.

* Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

* Perform all environment routing, cycling, and implementation of splash pages.

* Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.

* Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

* Develop procedures for trouble shooting and possible resolution of issues.

* Execute procedures reliably and escalate appropriately to solve incidents quickly.

* Proven team player who can work comfortably in a multicultural environment.

* Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure

* Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

* Must be pro-active, enthusiastic, flexible, results driven with attention to detail.

* Knowledge of Splunk, Dynatrace, SiteScope, Tivoli Netcool/Web GUI,

* Experience with Java Virtual Machine, Windows,

* Experience in a large IT production support environment

* Basic understanding/exposure to ITIL/ITSM.

* Ability to work in non-contiguous shifts including the potential for weekend days.

* ITIL Foundation/Intermediary certification

* Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 249375 when responding to this ad.