Title - UX Content Designer
Location - Remote
Job Description -
The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed consumer and agent expectations.
About the team:
You ll join an 80+ person UX organization consisting of kind and talented product designers, content designers, and UX developers.
About this role:
Join our UX Product Design team as a UX Content Designer supporting the modernization of our primary sales tools and experiences for independent agents and sales call center representatives. You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent and rep efficiency, improving satisfaction, and reducing expenses and tech costs. You ll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.
You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers. In this role you will work with business, engineering, and product owners to understand the business vision and objectives, and collaborate daily to deliver content solutions that meet user needs and business goals.
In this role, you will:
Work in an agile environment. You ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers.
Identify content opportunities. You ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language.
Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
Continuously seek and integrate user feedback. You ll evaluate UX effectiveness and determine where and how to optimize content.
Coordinate across multiple projects and workstreams. You ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.
This role might be for you if:
You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience
You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners
You have experience working on design teams with a proven track record of successfully delivering content for internal-facing digital applications
You have supported multiple agile software engineering teams in a scrum methodology environment
You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc.
You re analytical, and you love to synthesize complex information
You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results
3-5 years of relevant experience
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