Sr. Salesforce Developer

Alpharetta, GA, US • Posted 2 hours ago • Updated 2 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

On-site

$75 - $85/hr

Brillio, LLC

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Salesforce
Agentforce
Apex
LWC

Summary

Role Summary

We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.

This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.

Key Responsibilities

Lead Salesforce Agentforce Voice design and deployment for contact center use cases
Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
Implement SRMEA capabilities including service request management, escalation, and resolution workflows
Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
Support production stabilization, optimization, and continuous improvement initiatives

Required Skills & Experience

Salesforce & AI

8+ years of Salesforce experience with Service Cloud
Proven Agentforce Voice or AI-powered voice automation deployment experience
Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
Experience implementing SRMEA or enterprise service management patterns
Apex, LWC, Customization

Contact Center & Genesys

Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
Integration experience using Genesys APIs, webhooks, and middleware

Integration & Architecture

Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
Strong understanding of data models, security, and performance optimization
Experience integrating voice, chat, email, and digital channels into Salesforce

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90999206
Position Id: 8862166
Posted 2 hours ago

Company Info

About Brillio, LLC

Technology has rapidly become the core essence of how businesses across the globe operate. The technology that our customers use has been changing over the last few decades. However, over the last few years this change has picked up a tremendous pace. Newer technologies such as mobile, wearables, AI, big data analytics, virtual reality, and cloud are becoming mainstream very quickly.

These technologies, combined with fast-changing consumer behaviors and intensifying competition, require our customers to have a different set of skills and implement new technology in shorter cycles to compete better and become technology-first businesses.

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