ServiceNow Architect SME - Custom Portal Development

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
Software Engineering

Job Qualifications:

Skills:
Design, Software Development, User Experience (UX)
Certifications:
None
Experience:
10 + years of related experience
ship Required:
Yes

Job Description:

Transform technology into opportunity as a ServiceNow Architect SME at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Architect SME, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Design and maintain the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Implement and configure portal pages, themes, and branding
• Lead the design and development of custom applications, including coding complex business logic using JavaScript and other web technologies (HTML, CSS, AngularJS)
• Architect and implement complex data integrations with external systems, specifically focusing on the efficient ingestion and processing of large XML datasets using REST/SOAP APIs, MID Servers, and custom scripting
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
• Design and develop highly customized user interfaces, including building bespoke Service Portals and modifying the Next Experience UI framework to meet specific user experience (UX) requirements
• Configure and optimize ServiceNow Workspaces to streamline workflows and improve efficiency
• Customize workspace layouts, components, and data visualizations
• Oversee the deployment, administration, and maintenance of on-premise ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
• Act as a subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

WHAT YOU'LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Architect SME must have:

Education: Technical Training, Certification(s) or Degree

Experience: 10+ years of related experience

Required Skills:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Proven expertise in ServiceNow Service Portal development and custom widget creation
• Proven experience with the configuration and optimization of ServiceNow Workspaces
• Proven experience with ServiceNow Service Portal, UI Builder, and the Next Experience UI customization
• Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS
• Strong experience with data exchange formats like XML and JSON, and integration methods (REST/SOAP APIs, MID Server)
• Strong experience with XML data digestion and generation, and integration with external systems
• In-depth understanding of ITSM processes and ITIL frameworks
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

Certification(s):

• Required: ServiceNow Certified Systems Administrator
• Strongly Preferred: ServiceNow Certified Implementation Specialist - Customer Service Management
• Strongly Preferred: ServiceNow Public Sector Digital Services Implementer
• Additional ServiceNow certifications a plus

Clearance Level: Must possess and maintain an active Secret or higher clearance

ship Required

Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $170,144 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans