QA Lead - Consumer Banking

Quality Assurance Program Manager -



We are seeking a Quality Assurance Program Manager to lead enterprisescale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with handson automation testing, leadership and deep BFSI domain expertise especially with Fiserv core banking platforms (e.g., DNA, Signature, bill pay/ACH; card/payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight.



Key Responsibilities

Program Leadership & Strategy

- Own endtoend QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors.

- Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).

- Drive continuous improvement using shiftleft/shiftright practices and standardized quality playbooks (defect prevention, rootcause analysis, test data strategies, and release readiness)



Automation & Engineering Excellence

- Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/WebDriver, Cypress/Playwright, RestAssured/Postman, JUnit/TestNG, and Cucumber/BDD.

- Integrate automated suites into CI/CD (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (Allure/Extent/ReportPortal).

- Champion datadriven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback.



Banking Products & Fiserv Delivery

- Lead QA planning and integration testing for Fiserv platforms core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels covering migrations, conversions, and feature upgrades.

Coordinate with Fiserv/vendor teams for release notes, defect triage, and hotfix validation; ensure endtoend traceability from regulatory requirements to test evidence.



Release, Production Quality & Support

- Govern quality for releases and change windows; run go/nogo, readiness checks, rollback plans, and defect SLAs.

- Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure handson troubleshooting and data validation as needed.



Compliance, Risk & Audit

- Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations.

- Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking).



MustHave Qualifications

- 8+ years in software quality, with 5+ years leading multiteam QA programs in BFSI.

- Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers.

- Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital).

- Demonstrated production support exposure and handson technical skills (SQL, logs, API calls, debugging); coding experience in Java. - Experience with CI/CD pipelines, Git, and test reporting/observability tools.

- Excellent stakeholder management (business, tech, vendor), communication, and executive reporting.





## Banking & Fiserv Domain Scope (Examples)

- Core Banking: Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing

- Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls

- Digital Channels: Online & mobile banking, alerts/notifications, secure messaging

- Compliance: GLBA, SOX, PCI DSS, FFIEC, model validation, audit evidence & retention





## Education

- Bachelor s in Computer Science/Engineering or equivalent; advanced degree a plus

- Relevant certifications (ISTQB, Agile/SAFe, cloud, security) beneficial