Patient Access System Analyst - Touro Infirmary

Your job is more than a job.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

Essential Functions:

• Assist and support, and min some minimal instances, build and support of the Epic Benefits Engine Application which is a component of Resolute.
• Performs liaison activities for all PAS software vendors to maintain a cohesive and collaborative communication route. Maintains a fluid understanding of interconnectivity and integration with EMR and third party applications.
• Works with internal IT teams on technical troubleshooting, integration, reporting and training as well as with operational teams to understand desired system outcomes.
• Completes assigned tasks per defined project scope, timelines, and budgets.
• Demonstrates creativity and passion to continuously learn.
• Follows department standards and procedures.
• Communicates effectively at all levels and with users at a non-technical and clinical level.
• Alerts senior staff members of any outages, problems or delays.
• Maintains knowledge of health care, technology and industry trends.
• Maintains appropriate certifications for software vendors.

Clinical Systems Analysis:

• Able to collect data regarding current data processing environment and documents workflows and system access.
• Applies analytical skills and related Application knowledge to define the information requirements necessary to design, build and install upgrades and/or new implementations.
• Ability to make recommendations for workflow based on system capabilities.
• Develops and/or evaluates previously refined data and programs and selects from a range of alternatives to determine the appropriate action to be taken. Understands functionality and relationships between supported applications.
• Support optimization efforts of clinical staff and departments.

Clinical Application Support / Build:

• Reviews and test changes in newly released software to ensure integrity.
• Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level.
• Carries out routine duties independently; uses appreciable originality on system assignments and discusses or seeks approval on complex matters.
• Researches, identifies and implements solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures.
• Plans independently the full range of programming actions needed to achieve desired end-results on complex problems; analyzes and suggests system development tasks.
• Performs Epic design/build/update. Assist in building Master Files, Profiles, Category Lists, Reports, Health Maintenance, Best Practices Alerts, department locations, smart forms, flowsheets, scheduling templates, scheduling questionnaire's, and other master files as assigned. Monitors release notes for pertinent build and testing for the system.
• Keeps documents and change logs updated.
• Maintains quality control between environments with build activities.

Project Management:

• Develops or helps in the development of work plans, task sequencing.
• Develops time schedules, conversion and test procedures for all aspects of system.
• Executes necessary investigation, analysis and evaluation to determine project feasibility and develops project scope.
• Assists in developing project cost and benefit estimates to establish project worth for assigned area with the team.
• Utilizes change management process.

Performs other duties as required:

• Completes required documentation
• Serves as member of various employee committees to discuss workflow, system needs and changes
• Coordinates activities with other departments and work groups as needed
• Serves as a backup to related positions as needed
• Help Desk support as needed
• Performs related duties as assigned

EXPERIENCE QUALIFICATIONS

2 years of strong analytical experience that includes performing workflow assessments, capturing business needs, analyzing internal systems and process flow in a healthcare setting.

EDUCATION QUALIFICATIONS

Bachelor's degree required along with an appropriate certification within the software module being supported.

Certification can be obtained within 6 months of implementation of the module.

A two year college degree and an additional 3 years of related software analyst experience can be used in lieu of Bachelor's degree.

SKILLS AND ABILITIES

• Ability to build, implement, and understand software applications and extracts that contribute to the workflow within the organization.
• Good customer service, interpersonal, and conflict resolution skills as well as excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.
• Excellent decision making skills; sound judgment in handling/escalating difficult situations.
• Excellent technical and analytical skills with a strong attention to detail as well as ability to communicate and formally present information to project leadership, key stakeholders, and subject matter team members.
• Experience accomplishing responsibilities with little supervision and maintaining confidentiality.

REPORTING RELATIONSHIPS

• Does this position formally supervise employees? No

FUNCTIONAL DEMANDS

• Light: Light physical requirements- Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

PHYSICAL DEMANDS

• Sitting - Frequent (36-66% of day)
• Standing - Occasional (0-35% of day)
• Walking - Occasional (0-35% of day)
• Climbing (e.g., stairs or ladders) - Occasional (0-35% of day)
• Lifting Floor to waist level: 0-10lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 10-20lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 20-50lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 0-10lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 10-20lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 20-50lbs - Occasional (0-35% of day)
• Carrying objects - Occasional (0-35% of day)
• Push/pull - Occasional (0-35% of day)
• Twisting - Occasional (0-35% of day)
• Bending - Occasional (0-35% of day)
• Reaching forward - Occasional (0-35% of day)
• Reaching overhead - Occasional (0-35% of day)
• Squat/kneel/crawl - Occasional (0-35% of day)
• Wrist position deviation - Frequent (36-66% of day)
• Pinching/fine motor activities - Frequent (36-66% of day)
• Keyboard use/repetitive motion - Frequent (36-66% of day)
• Talk or hear - Frequent (36-66% of day)

SENSORY REQUIREMENTS

• Near Vision - Accurate 20/40
• Far Vision - Accurate 20/40
• Color Discrimination - Yes
• Depth Perception - Moderate
• Hearing - Accurate

OCCUPATIONAL EXPOSURE RISK POTENTIAL

• Bloodborne pathogens - Not Anticipated
• Chemical - Not Anticipated
• Airborne communicable diseases - Not Anticipated
• Extreme temperatures - Not Anticipated
• Radiation - Not Anticipated
• Uneven surfaces or elevations - Not Anticipated
• Extreme noise levels - Not Anticipated
• Dust/particular matter - Not Anticipated
• Other (List) - Not Anticipated

POPULATION SERVED

• Neonate/Infant up to 1 year: No
• Youth (1yr to 15 yrs): No
• Adult (16 and up): No

WORK SHIFT:

Days (United States of America)
LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Touro

Touro, at the forefront of medical excellence within LCMC Health's incredible community of care, has been regionally recognized for 165 years as one of New Orleans' most enduring healthcare monuments. It's where babies come from and New Orleanians are cared for. Learn more about Touro and our Leapfrog "Grade A" Hospital Safety distinction

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

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