Manager, Data Science III

Richardson, TX, US • Posted 30+ days ago • Updated 16 minutes ago

Full Time

On-site

Fitment

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Job Details

Skills

Collaboration
Bridging
Advanced Analytics
Leadership
Customer Service
Use Cases
Data Acquisition
Performance Monitoring
Continuous Improvement
Continuous Integration
Continuous Delivery
Data Quality
Mentorship
Resource Allocation
Innovation
Artificial Intelligence
Computer Science
Statistics
Data Science
Python
R
Data Manipulation
scikit-learn
TensorFlow
PyTorch
Machine Learning (ML)
Algorithms
Statistical Models
Design Of Experiments
Machine Learning Operations (ML Ops)
Natural Language Processing
Generative Artificial Intelligence (AI)
SQL
Data Engineering
Cloud Computing
Amazon Web Services
Google Cloud Platform
Google Cloud
Microsoft Azure
Big Data
Analytics
Apache Spark
Amazon Redshift
Data Visualization
Tableau
Plotly
Analytical Skill
Communication
Stakeholder Management
Modeling
Optimization
Retail
Electronic Commerce
Testing
Law
Privacy

Summary

Your Opportunity

Chewy is seeking a highly skilled and experienced Manager, Data Science to join our growing Customer Care Data organization! In this role, you will lead a team of Data Scientists and Machine Learning Engineers. You will collaborate with multi-functional partners to build, develop, and deploy machine learning and data-driven solutions that improve customer and agent experiences. You will guide projects from experimentation to production, bridging advanced analytics with scalable engineering, to deliver measurable business impact. This is a hands-on leadership role dedicated to technical depth, innovation, and execution excellence.

What You'll Do

Lead the design and implementation of scalable, reliable machine learning and AI solutions that empower Chewy's Customer Care teams.
Partner with engineering, product, operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions.
Lead all aspects of the full data science lifecycle, from data acquisition and feature engineering to model development, deployment, and performance monitoring.
Implement best practices in experimentation, model validation, and continuous improvement, ensuring rigor and reproducibility.
Ensure models are operationalized through strong MLOps practices, including CI/CD pipelines, versioning, and automated retraining and data quality and governance standards are maintained across all projects.
Mentor and develop Data Scientists & Machine Learning Engineers, fostering technical excellence, scalable thinking, and innovation within the team.
Guide project prioritization and resource allocation, balancing long-term innovation with near-term business needs.
Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions.
Stay ahead of emerging ML and AI techniques, particularly in NLP, LLMs, and generative AI, and evaluate their applicability to Chewy's business context.

What You'll Need

Master's degree (or Ph.D.) in Data Science, Computer Science, Statistics, or a related field.
5+ years of experience in data science or applied machine learning, including at least 2 years leading technical teams.
Strong programming skills in Python or R, with experience in data manipulation and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).
Solid understanding of machine learning algorithms, statistical modeling, experimental design and MLOps.
Hands-on exposure to LLMs and advanced NLP techniques, including fine-tuning, prompt optimization, and generative AI.
Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS, Google Cloud Platform, or Azure).
Familiarity with big data and analytics technologies (e.g., Spark, dbt, Iceberg, Redshift, Athena).
Experience with data visualization tools (e.g., Tableau, Streamlit, Plotly).
Proven ability to translate complex analytical outcomes into actionable business insights.
Excellent communication and stakeholder management skills, with the ability to align technical work to strategic objectives.

Nice to Have

Knowledge of graph-based modeling, optimization, or recommendation systems.
Previous experience in retail or e-commerce environments.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90763266
Position Id: 1eb614f0bb736b5df41330033a6a6dc9
Posted 30+ days ago

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Manager, Data Science III

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