Job Description:
Technical Product Owner (TPO) with hands-on technical experience who can own and drive AWS-based Contact Center platforms end to end. This role requires someone who can act as a true product owner while remaining technically strong enough to design, guide, and troubleshoot solutions using Amazon Connect, IVR, and Omnichannel technologies.
Key Responsibilities
Own the technical product roadmap for AWS-based contact center platforms
Act as the single point of ownership for the contact center product from design through production
Gather business requirements and translate them into technical user stories and acceptance criteria
Prioritize and manage the product backlog, dependencies, and sprint delivery
Serve as the bridge between business stakeholders, engineering teams, and operations
Ensure platform scalability, security, reliability, and alignment with enterprise architecture
Support release planning, UAT, go-live, and production readiness
Provide technical guidance on solution design and best practices
Required Skills & Experience
Proven experience as a Technical Product Owner with ownership responsibilities
Strong hands-on expertise in AWS, particularly Amazon Connect
Solid understanding of Contact Center Technologies (ACD, IVR, CTI)
Demonstrated experience delivering Omnichannel contact center solutions
Hands-on experience in IVR design and implementation
Strong experience with AWS services: Lambda, S3, DynamoDB, CloudWatch, IAM
Experience working in Agile/Scrum environments
Excellent communication, decision-making, and stakeholder management skills
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