Job DescriptionYour opportunity to make a real impact and shape the future of financial services is waiting for you. Let's push the boundaries of what's possible together.
As the Senior Director of Software Engineering at JPMorgan Chase within the Machine Learning and Intelligent Operations group, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of advanced ML, AI, and intelligent agentic systems within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
Job Responsibilities - Lead multiple technology and process implementations across departments to achieve firmwide objectives in machine learning, large language models (LLMs), search, and agentic systems.
- Directly manage strategic initiatives focused on the development, deployment, and monitoring of advanced ML and AI solutions.
- Provide leadership and high-level direction to cross-functional teams, overseeing the end-to-end lifecycle of AI/ML projects from ideation to production.
- Act as the primary interface with senior leaders, stakeholders, and executives, driving consensus and alignment across competing objectives in intelligent operations.
- Manage multiple stakeholders, complex projects, and large cross-product collaborations, ensuring best practices in model governance, data privacy, and ethical AI.
- Influence peer leaders and senior stakeholders across business, product, and technology teams to foster innovation and operational excellence.
- Develop high-performing teams of data scientists, ML engineers, and AI researchers.
Required qualifications, capabilities, and skills- Formal training or certification on machine learning, artificial intelligence, LLM, search, and agentic systems concepts and 10+ years applied experience. In addition, 5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
- Experience developing or leading large or cross-functional teams of technologists, including data scientists, ML engineers, and AI researchers.
- Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale.
- Experience leading complex projects supporting system design, testing, and operational stability, including model development, validation, and continuous improvement.
- Experience with hiring, developing, and recognizing talent in diverse and inclusive environments.
- Extensive practical cloud native experience and expertise in ML/AI platforms and MLOps.
- Advanced degree (PhD or Master's) in Computer Science, Machine Learning, Artificial Intelligence, or related technical field.
- Deep expertise in LLM architectures, Retrieval-Augmented Generation (RAG), fine-tuning, and intelligent agentic systems.
- Strong background in search technologies, information retrieval, and knowledge management.
- Outstanding written and verbal communication abilities, with experience preparing and delivering impactful presentations and strategic recommendations.
Preferred qualifications, capabilities, and skills- Publications or patents in machine learning, artificial intelligence, or related domains.
- Experience working at code level and with cloud-based ML platforms.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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