Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:
This role will support American Benefits Group (ABG), a leading third-party benefits administrator specializing in pre-tax benefit account administration, including Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Lifestyle Accounts, and commuter benefits.
Our mission is to provide accurate, compliant, and user-friendly benefit solutions backed by responsive and compassionate customer service. We empower participants, clients, and brokers with tools and support that make benefits easy to understand and easy to use.
Summary: The Customer Support Specialist delivers outstanding service to participants, clients, and brokers regarding their pre-tax benefit accounts. This role involves direct customer interaction, problem-solving, and transaction processing to ensure participants maximize the value of their benefits.
This full-time opportunity offers a fully remote schedule, Monday through Friday from 8:30 AM to 5:30 PM EST, and requires a confidential, private workspace and reliable high-speed internet to ensure secure and uninterrupted work. Key Responsibilities: - Respond to participant and client inquiries via phone and email with professionalism and accuracy.
- Assist with questions related to eligibility, claims, reimbursements, and account details.
- Provide first-tier technical support for online portal access and navigation.
- Accurately process account transactions, claims, and updates.
- Maintain compliance with all regulations, confidentiality, and privacy requirements.
- Support onboarding of new clients and participants through setup assistance and education.
- Build strong, long-term relationships through clear, patient, and empathetic support.
Qualifications: - Associate's degree or equivalent experience preferred.
- 13 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred.
- Strong verbal and written communication skills.
- Ability to problem-solve, multitask, and prioritize in a fast-paced environment.
- High attention to detail and accuracy.
- Proficiency in Microsoft Excel, Word, and Outlook.
Competencies: - Exceptional customer focus and interpersonal skills.
- Professionalism, integrity, and ethical judgment.
- Flexibility and adaptability in changing situations.
- Strong organizational and follow-up abilities.
- Ability to work independently and collaboratively within a team.
What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $43,000 $48,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
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