Service Now Business Analyst(HRSD Experience Mandatory)
Sunnyvale, CA, US • Posted 4 days ago • Updated 4 days ago

CSI Consulting
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Job Details
Skills
- Good experience working on HRSD(Human Resource Service Delivery)
- Over all 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
- Familiarity with ServiceNow ITSM- ITOM and CSDM data structures.
- CMDB and service mapping principles.
- ITIL framework and customer experience best practices.
Summary
Service Now Business Analyst(HRSD Experience Mandatory)
- Over all 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
Required Skills & Experience:
- Good experience working on HRSD(Human Resource Service Delivery)
- 6–10 years in ITSM/ITIL processes,.
- Collaborate with stakeholders to understand customer experience goals and CSDM requirements.
- Document functional requirements, user stories, and acceptance criteria.
- Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards.
- Solution Design Support
- Work with ServiceNow architects and developers to translate business needs into technical specifications.
- Validate CSDM implementation for service mapping and data integrity.
- Customer Experience Optimization
- Define workflows and processes that enhance user experience across ServiceNow modules.
- Ensure seamless integration of customer-facing portals and self-service capabilities.
- Testing & Validation
- Support UAT and validate configurations against business requirements.
- Ensure quality and compliance with organizational standards.
- Stakeholder Communication
- Act as a liaison between business teams and technical teams.
- Provide regular updates on progress, risks, and dependencies.
Technical Knowledge:
Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.
Understanding of CMDB and service mapping principles.
Process Knowledge:
Strong grasp of ITIL framework and customer experience best practices.
- Dice Id: 10109764
- Position Id: 8859951
- Posted 4 days ago
Company Info
About CSI Consulting
All across Canada, throughout North and South America, Europe, and even as far as India, we at CSI help organizations like yours find solutions to complex information technology and business management problems.
For close to 20 years, the CSI Group has provided a full range of custom IT services that are simply best-of-class. We ve worked in every sector, with organizations of every type and size, and with every kind of technology.
We re not just IT experts. We re problem solvers and get-the-work-done specialists. We create the solution, provide the skilled and knowledgeable personnel to implement it, and then manage, execute and track the process that delivers it.
At CSI, our reputation for value and quality means everything to us. We ve built our business one satisfied client at a time, and we plan to continue.
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