RightFax Administrator

Capgemini Government Solutions (CGS) LLC is seeking highly motivated RightFax Administrator to join our team to support our government clients. The RightFax Administrator assists with the administration, maintenance, and basic troubleshooting of the enterprise RightFax environment and related infrastructure. This role is crucial for ensuring the reliable and secure transmission of electronic faxes and supporting end-users and other IT teams.

The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS? capabilities to serve our clients.

Job Responsibilities

As a RightFax Administrator, you will:

• System Monitoring & Maintenance:Monitor system performance and fax traffic to proactively identify and resolve potential issues. Perform routine maintenance tasks, including applying updates, patches, and managing system backups under guidance from senior staff.
• User Support & Troubleshooting:Provide Tier 1 and Tier 2 technical support to end-users for RightFax-related issues, such as delivery problems or user access configurations. Diagnose and resolve basic to intermediate technical problems and escalate complex issues to mid-level or senior engineers as appropriate.
• Configuration & Administration:Assist with the installation, configuration, and maintenance of RightFax servers, clients, and associated software. Manage user accounts, permissions, and basic routing rules.
• Integration Support:Collaborate with other IT teams (e.g., networking, email, EMR/EHR) and external vendors to support and troubleshoot existing integrations with the RightFax system.
• Documentation & Compliance:Create and maintain accurate documentation of system configurations, operational procedures, and troubleshooting steps. Follow established security and compliance standards, such as HIPAA, related to sensitive data transmission.

Required Qualifications:

• U.S. Citizenship is required.
• Eligible to obtain and maintain Government Security Clearance.

• Experience: 2+ years of experience in an IT support role or a related field
• Technical Knowledge:
• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with Windows Server operating systems and Active Directory.
• General knowledge of telecommunications technologies like POTS, SIP, or FoIP is helpful.
• Ability to quickly learn new technologies and procedures.
• Soft Skills:
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills, with attention to detail.
• Ability to work both independently and collaboratively as part of a team.
• Proactive attitude and willingness to learn.
• Education/Certifications:
• A bachelor's degree in Computer Science, Information Technology, or a related field is often preferred.
• Relevant certifications, such as ancertification, can be advantageous.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of ?22.1 billion.

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Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $70k - $80k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company?s sole discretion, consistent with the law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.