Type of Requisition:Regular
Clearance Level Must Currently Possess:Top Secret
Clearance Level Must Be Able to Obtain:Top Secret/SCI
Public Trust/Other Required:None
Job Family:Technical Support Services
Job Qualifications:Skills:Customer Service, Information Technology (IT) Support, Problem Resolution
Certifications:None
Experience:4 + years of related experience
ship Required:Yes
Job Description:*Shift options listed at the bottom.
GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:
- Providing a high level of technical support and service to our onsite and remote customers.
- Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
- Delivering excellent customer service via phone, chat, email, tickets and deskside support.
- Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
- Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
- Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
- Supporting Microsoft Office 365 and Active Directory products.
- Documenting and tracking customer incidents and requests via ticketing management system.
- Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
- Isolating and resolving issues with individual workstations.
- Using advanced skills to set up shared drives, map network drives, install and update software, etc.
WHAT YOU'LL NEED TO SUCCEED:
- Required Experience: Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experience
- Required Technical Skills: Technical support, networking, application support, problem solving.
- Required Certifications: CompTIA Security+ required within 6 months of start date
- Security Clearance Level: Active Top Secret with SCI Eligibility
- Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
- Location: On Customer Site, Washington, District of Columbia
Mon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)
Afternoons: Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon
Overnights: Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon
*everyone must work 4 holidays a year
The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:10-25%
Telecommuting Options:Onsite
Work Location:USA DC Washington
Additional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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