DESKTOP ANALYST | COLUMBUS, OH (REMOTE)

Position: DESKTOP ANALYST

Experience: 8+ Years

Location: COLUMBUS, OH (REMOTE)

Employment Type: CONTRACT (1099 ONLY)

Visa Type: USC

Duties

Assist the Tier 2+ Client Services team in a client-facing environment through the duration of a technology refresh project for 6 months.

The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system.

The role is in-person and will interact with clients directly in a walk-up style IT Clinic.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Ability to work independently or via a team collaboration process.
• Experience providing support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Address client issues confidently, maintaining high client satisfaction.
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
• Accurately manage asset records using the ServiceNow platform.

Qualifications

• Bachelor s degree in a related field or equivalent work experience, preferred
• 2+ years experience in the related field preferred
• Applicable technical certifications preferred

What is expected of you and others at this level?

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance, may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy.

Skills

Having these skills will contribute to your success in the role:

• Excel - work with data, managing customer lists.
• VLookups or pivot tables should be familiar to you
• Communication - creating and responding to emails in a professional manner
• Time management - excellent use of time management and the ability to stay focused on the tasks

Education:

Two-year degree in Computer Science or equivalent experience.