Overview of Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
Overview of the Role: The Digital Design Engineering Lead Analyst is a strategic professional who stays abreast of developments within user research, digital product design, and financial services, and contributes to directional strategy by applying those insights to both the role and the business. This role serves as a recognized subject matter expert in User Research within Wealth, with a primary focus on validating product offerings, advisory experiences, and operational models, particularly for new-to-product initiatives where risk mitigation is critical.
The individual demonstrates strong communication, influence, and diplomacy skills to guide cross-functional partners across Product, Technology, Design, Analytics, and Business teams. The role has a significant impact through complex research deliverables, influencing product strategy, feature prioritization, and go-to-market decisions across the Wealth sub-function.
Responsibilities: - Lead end-to-end qualitative and quantitative user research to validate Wealth product offerings, advisory experiences, and operational workflows.
- De-risk new and emerging products by identifying customer needs, usability gaps, adoption risks, and operational challenges prior to launch.
- Conduct conversation-based qualitative research (e.g., interviews, moderated/unmoderated sessions) and quantitative studies (e.g., surveys, structured feedback) to generate actionable insights.
- Translate research findings into clear, concise takeaways, identifying wins, losses, trade-offs, and recommendations, and synthesize insights into a strong, evidence-based point of view (POV).
- Partner closely with Product and Technology teams to influence product direction, backlog prioritization, and delivery decisions through research-driven insights.
- Design and execute user testing plans across multiple stages of the product lifecycle, including concept validation, prototype testing, pilot releases, and post-launch evaluations.
- Leverage AI-enabled research platforms (e.g., Suzy) to scale insights, accelerate feedback loops, and complement traditional research methodologies.
- Collaborate closely with UX/UI Designers, providing research direction, validation, and feedback while not serving as the primary UI designers
- Drive stakeholder alignment and achieve buy-in across cross-functional workstreams through compelling storytelling and data-backed recommendations.
- Communicate research findings and experience roadmaps effectively to executives, product owners, and development teams.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Support different teams by facilitating team to team communication
- Look for innovation outside of daily delivery that benefit the customer/company
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: - 6-10 years of relevant experience in user research, product strategy, digital design, or a related discipline.
- Strong hands-on experience conducting qualitative and quantitative research, including synthesis and executive-level storytelling.
- Significant experience managing complex business and technical solutions
- Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams.
- Experience delivering with an agile methodology
- Familiarity with AI-enabled research platforms (e.g., Suzy) strongly preferred.
Education: - Bachelor's/University degree, Master's degree preferred
Job Family Group: Technology
Job Family: Digital Design Engineering
Time Type: Full time
Primary Location: New York New York United States
Primary Location Full Time Salary Range: $157,040.00 - $235,560.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date: Jan 19, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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