Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it Simple", and "Make it Happen". These values are our foundation!
DESCRIPTION We're looking for a
Developer Community Manager to champion the developer voice within Sinch and the broader Mailgun community. This role blends technical expertise with community engagement to ensure developers feel supported, inspired, and heard. You'll act as the bridge between developers using Mailgun's APIs and our internal product, support, and marketing teams.
This position sits within the Mailgun marketing organization and collaborates closely with internal developers, product managers, and content creators. It's an exciting opportunity for someone with a technical background who loves connecting with people, creating educational content, and building goodwill in the developer ecosystem.
What you'll do: - Engage directly with the developer community to understand how they use Mailgun and what they need next.
- Identify and showcase interesting community projects, use cases, and success stories.
- Create how-to content, FAQs, and technical guides to support developers integrating Mailgun into their applications.
- Collaborate with internal developers and marketing teams to ensure authentic, technically accurate communication.
- Review and proofread code examples and technical documentation before publication.
- Surface key community insights and advocate for developer needs within Sinch.
REQUIREMENTS - 2-3 years of experience as a Developer, Application Administrator, or in a highly technical support role.
- Strong understanding of APIs and experience working with developer-facing products.
- Proficiency in at least one programming language (e.g., Python, Go, C#, Rust, Java).
- Excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
- Experience engaging with developers across online communities (e.g., GitHub, Stack Overflow, or Reddit.)
- Skilled at gathering developer feedback and translating insights into actionable improvements for internal teams.
- Passion for developer advocacy, community building, and cross-functional collaboration.
OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $95,000 - $110,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until January 18, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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