NICE - CXone QA
Hybrid in Fort Mill, SC, US • Posted 10 hours ago • Updated 10 hours ago

StoneGate-Technologies LLC
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Job Details
Skills
- ACD
- Automated Testing
- Middleware
- Quality Assurance
- Software Development Methodology
- Routing
Summary
Title: NICE - CXone QA
Location: Fort Mill, SC(Hybrid)
Job description:
Design Development
o Test NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
o Test Builds and automate call center workflows including writing call flows prompts and scripts
o Ensure adherence to SDLC processes for all development and deployment activities
Test Integration Automation
o Test APIs middleware and ETL jobs for system integrations
o Test automation for user provisioning skill assignment and policy management
Test System Health Performance
o Monitor system health troubleshoot issues and optimize performance
o Ensure observability logging and proactive alerting for all critical components
- Dice Id: 91093695
- Position Id: 8861285
- Posted 10 hours ago
Company Info
About StoneGate-Technologies LLC
With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.


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