Atlassian Project Lead / SME
Hybrid in Columbia, SC, US • Posted 11 hours ago • Updated 11 hours agoContract W2
No Travel Required
Hybrid
$75 - $80/hr
BOTG LLC
Fitment
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Job Details
Skills
- Atlassian Administration
- incident management
- project management – managing system operations
Summary
Job Description:
Position: Atlassian Lead / SME
Location: Columbia, SC (Hybrid - 3 days onsite)
Duration: 12 months with possible extension
Client: Direct
SCOPE OF THE PROJECT:
Client is looking for an enterprise project manager-consultant who will be the lead for Medicaid Systems Operational Management. This position will lead teams that support business-critical eligibility and enrollment systems responsible for systems which facilitate Medicaid application intake and change processing, case maintenance, member management, eligibility determination and other support functions. This position also serves by directing and managing the implementation and administration/support of project collaboration products in use by client (currently Atlassian Suite).
DAILY DUTIES / RESPONSIBILITIES:
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Position: Atlassian Lead / SME
Location: Columbia, SC (Hybrid - 3 days onsite)
Duration: 12 months with possible extension
Client: Direct
SCOPE OF THE PROJECT:
Client is looking for an enterprise project manager-consultant who will be the lead for Medicaid Systems Operational Management. This position will lead teams that support business-critical eligibility and enrollment systems responsible for systems which facilitate Medicaid application intake and change processing, case maintenance, member management, eligibility determination and other support functions. This position also serves by directing and managing the implementation and administration/support of project collaboration products in use by client (currently Atlassian Suite).
DAILY DUTIES / RESPONSIBILITIES:
- Oversees and performs systems administration and support activities for Data Operations Hub, Member Management System, Atlassian Suite, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc.
- Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams perform Production Support, Helpdesk, Interface Support, and Operational activities.
- Identifies and mitigates operational issues and ensures decisions and actions are well-documented.
- Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner.
- Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion. Serves as SME for system operations during audits and security tests.
- Works with contract monitor to ensures SLAs are set and monitored.
- Responds promptly to inquiries and ensures data operations support agency needs.
- Promotes workforce engagement and a safe, professional, and productive work environment for all team members
- Monitors product, support, and maintenance licensing and engages with contract monitors and Bureau Chief to procure and maintain licensing necessary to effectively support the agency's needs for the product.
- Ensures licensing, infrastructure, and support needs are met.
- Implements and monitors operational processes including change, release and incident management. Follows Standard Operating Procedures and alerts team when practice differs from SOP.
- Identifies opportunities to streamline usage and reduce costs.
- Produces dashboards and reports to communicate system status to leadership.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- 3+ years of prior experience managing system operations and or administrative functions.
- 3+ years of experience in project management – managing system operations and/or administrative functions.
- Ability to provide incident management on call and after hours.
- Ability to manage external vendors.
- Experience managing a ticketing system for application support.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- Prior experience managing operations of Medicaid Enterprise systems.
- Ability to manage work and provide guidance to employees
- Ability to make presentations and prepare reports.
- AWS Cloud Certifications
- Atlassian Administration
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91122780
- Position Id: 8866995
- Posted 11 hours ago
Company Info
About BOTG LLC
BOTG (Boots on the Ground), a service-disabled veteran owned organization is created with a goal to effectively integrate our veterans into the corporate workforce by partnering with clients and MSPs. We are a growing IT services and Talent Solution company specialized in providing quality IT and non-IT talent across industries. It is our endeavor to transform BOTG into a role model organization that supports and empowers veterans, their families and our communities. We believe that every individual and organization has a role to play in the community hence we have committed 6% of our year-on-year profits to non-profit organizations supporting veterans and providing education and care to less privileged children globally.
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