Sr. Systems Engineer - Microsoft 365 (Hybrid)

Job Title: Sr. Systems Engineer - Microsoft 365 (Hybrid)

Location: Baltimore, MD

Duration: Fulltime

Job Description:

The Client is seeking Sr Systems engineer - Microsoft 365 to develop solutions for e-mail and collaboration tools as well as handle day to day operations within the division.

Responsibilities may include but are not limited to:

• Develop and implement new solutions in the E-mail collaboration space using best practices and industry standard methodologies.
• Participate in various projects impacting the E-mail collaboration space.
• Develop automations for routine tasks and special projects.
• Develop and implement various integrations between applications/processes that need to work with the E-mail collaboration environment.
• Interface with internal and external stakeholders to obtain buy-in to ideas, solutions or projects.
• Develop and present relevant KPI’s and/or reports to Sr leadership on a regular basis.
• Develop and review documentation of systems and processes.
• Troubleshooting issues in Outlook configuration, Calendar delegations, shared mailbox access issues post-migration, Autodiscover issues, Email tracking, Meeting errors, Schedule delay delivery, Email restoration, online-archive, etc.
• Troubleshoot Teams issues - Queries on Sites/Channels, Apps integration, Site restorations,
• Teams/Channel permissions, Teams calendar issues, etc.
• Manage e-mail archive solutions such as Quest Archive Manager.
• Handle Client Escalation / Priority issues
• Mentor Jr. Staff in technical proficiencies.

Required Skills, Knowledge and Abilities:

• Expert knowledge of Microsoft 365 products and solutions.
• Hand-on experience in configuring Single Sign-on for SaaS & Hybrid applications
• Expertise in M365 Copilot deployment and support.
• Experience managing directory sync into Azure AD and deep knowledge of Azure AD Sync for Federation, authentication, SSO, and directory sync with Azure AD

• Deep Knowledge of e-mail filtering tools such as Cisco IronPort.
• Expertise in Microsoft Purview and Collaboration tool Security.
• Expert knowledge with scripting tools such as PowerShell & MS Graph.
• Ability to troubleshoot and resolve Level 3 incidents.
• Experience securing both on-prem and cloud-based e-mail and collaboration services.

Minimum Education and Experience Requirements:

• Bachelor’s degree in computer science or related field.
• 2+ years of experience designing and implementing on-prem and cloud-based e-mail and Collaboration solutions.
• 8+ Years of experience in managing the Exchange & Microsoft 365 platform services in a hybrid environment.
• Excellent verbal and written communication skills.
• Previous IT work lead experience is preferred.
• Previous IT experience in government is preferred.

Licenses, Registrations and Certificates:

• Certifications in this field are a plus.