Application Support Specialist - N2 Services Inc - Remote | Dice.com

N2 Services Inc

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Application Support Specialist

Remote • Posted 15 hours ago • Updated 15 hours ago

Contract W2

Remote

$20 - $24/hr

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Job Details

Skills

Insurance
JIRA
Guidewire
ServiceNow
5 years IT Experience
Ticketing Systems
Microsoft Word
Microsoft Outlook
Microsoft Excel

Summary

Top Requirements:

1. 5 years of IT experience

2.1 3 years of insurance industry experience (preferred)

3. Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required

4. Proficient with Microsoft Office (Word, Outlook, Excel)

5. Experience with Guidewire Suite

Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity

Provide clear, timely, and professional communication to internal customers regarding their tickets

Collaborate with senior team members and other support teams to identify defects and assess user impact

Learn and understand new functionality implemented in monthly releases

Identify opportunities for continuous improvement

Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)

Participate daily in required team and support group meetings

Ability to think creatively and outside the box

Experience writing clear technical how-to guides

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10244982
Position Id: 8828765
Posted 15 hours ago

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