Need Payment Representative // Brooklyn, NY // 5+ years of contract

Performs administrative and office support work within the Payment Processing Unit. The Payment Representative handles all payments received by mail and walk-in payment.

Responsibilities:

• Perform daily support functions such as handling cash, entering payments, researching payment claims, drafting and/or finalizing correspondence, and staff support
• Provide quality service and support for internal and external customers.
• Customer interactions, phone calls, and data entry
• Manage and maintain accurate records
• Prepare end of the day reconciliation reports to review the accuracy of payment entries
• Payment Representatives handle all payment claims
• Resolves credit balances on database through system adjustments and/or refunds.
• Payment Representatives also assist in other areas of the Payment Unit to complete the following:
• Refunds and adjustments are prepared for processing
• Refund checks are issued for overpayments made on NOVs
• Unidentified payments and NOVs not updated on TABIS system are researched
• Payment claims are thoroughly reviewed, and the respondent is informed of the results

Qualifications:

• Great customer service skills
• Professional and detail-oriented
• Excellent problem-solving skills
• Ability to work quickly and accurately, and under stringer requirements
• Ability to multi-task
• Demonstrated abilities to gather, assess, and assimilate complex information and create user-friendly messaging
• Ability to work in a fast-paced, changing environment
• Basic knowledge of the Transit System rules and regulations
• Knowledge/use of Microsoft Word & Excel; experience using web-based tools and general digital communications applications.