Job Title: Tier 2 – Desk/Floor Support Technician
Location: Reston, VA (Hybrid – 3x/Week)
Salary: DOE + full benefits
Clearance: Active Public Trust (or ability to obtain)
Overview:
TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.
Job Overview
We are seeking a skilled and customer-focused Tier 2 – Desk/Floor Support Technician to provide advanced technical support across a dynamic enterprise environment. This role is responsible for supporting end-users and VIP stakeholders, administering core IT systems, and ensuring the secure and uninterrupted operation of key infrastructure components including Microsoft 365, Google Workspace, identity services, virtual desktop environments, and printing assets.
Responsibilities
- Manage enterprise-wide Microsoft 365 and Google Workspace environments
- Administer Active Directory services, including user account management and security groups
- Configure and troubleshoot VDI environments and Citrix implementations
- Provide support for high-priority VIP and Congressional member technical requests
- Deploy and manage mobile devices through MDM platforms
- Reimage Windows-based devices using Microsoft Entra
- Maintain system security by implementing IT best practices
- Create and update technical documentation for end-user support
- Manage firmware updates, routine maintenance, and monitoring for a fleet of 250+ network printers
Qualifications:
- 3+ years’ experience in desktop support, tier 2/3 IT support, or systems administration
- Strong knowledge of Microsoft 365, Google Workspace, Active Directory, and device management tools
- Experience with Citrix and VDI technologies
- Familiarity with MDM platforms (e.g., Intune, Jamf, Workspace One)
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to support end-users of varying technical ability
- Ability to manage multiple priorities in a fast-paced environment
Preferred Certifications (Optional):
- Microsoft Certified: Modern Desktop Administrator Associate
- Google Workspace Administrator Certification
- CompTIA A+, Network+, Security+
- Citrix Certified Associate – Virtualization (CCA-V)
Education
- Associate or bachelor’s degree in information technology, Computer Science, or related field (preferred)
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