As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance: Q2 is seeking an Application Support Engineer to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and production environments, while also contributing to internal knowledge sharing and process improvements. Ideal candidates will have 5-8 years of experience in enterprise application support, with deep knowledge of application behavior, SQL, scripting (e.g., T-SQL, Python), and hosted systems. Strong communication, documentation, and analytical skills are essential. The role includes direct customer interaction, high attention to detail, and participation in a rotational on-call schedule.
A Typical Day: Troubleshoot and resolve complex technical issues escalated from Tier 1 or Tier 2 support, including code defects, configurations, integrations, networking, and server-related challenges
Modify production environments with care and precision, including script adjustments, log reviews, and direct updates to database tables
Perform advanced data analysis and transformation using T-SQL or other scripting techniques
Provide support for integrations with third-party vendors and downstream systems
Accurately document case history, investigation steps, and resolution outcomes using the case management system
Communicate clearly and regularly with customers via phone, email, and CRM tools, ensuring timely updates and consistent follow-through
Escalate critical issues or product defects to appropriate internal teams (e.g., Development, QA), and track to resolution
Own and manage an individual case queue, while contributing to team backlog and supporting load-balancing efforts
Collaborate closely with cross-functional teams including Development, QA, Implementation, and Product to resolve recurring or complex issues
Follow internal change control policies when making production modifications
Participate in quarterly rotating on-call coverage for after-hours escalations
Support training and mentoring of junior team members by sharing domain expertise and troubleshooting strategies
Contribute to internal documentation and FAQs to improve team efficiency and knowledge retention
Ensure all activities align with Q2's security, privacy, and availability policies
Bring Your Passion, Do What You Love. Here's What We're Looking For: Typically requires 5-8 years of experience in application support or 3+ years with a relevant master's degree
Recognized as a Subject Matter Expert (SME) in key areas of the Q2 Solution
Strong experience with T-SQL and Windows SQL Server troubleshooting
Experience supporting enterprise or mid-sized software systems in hosted production environments
Familiarity with scripting languages such as Python is preferred; experience with .NET is a plus
Working knowledge of Windows Server environments, including IIS configuration and service management
Solid troubleshooting and root cause analysis skills with the ability to resolve most issues independently
Excellent documentation, communication, and organizational skills
Ability to handle multiple assignments, prioritize tasks, and perform under pressure in a fast-paced environment
A proactive, customer-first mindset with high attention to detail
Prior experience in banking or financial services software is beneficial
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness - Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
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