Jira Cloud Administrator

Hi,

Brief about Zensar:

We re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other and happiness is at the core of everything we do. In fact, we re so into happiness that we ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition grow, own, achieve, learn (GOAL) lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Job Title: Jira Cloud Administrator

Location: Hybrid Phoenix, New York or Sunrise, FL

Client : Duration : Long Term

Skills: JIRA ;Agile Solutions Team

About the Team

The Agile Solutions team at American Express enables scaled agility and continuous delivery

across the enterprise. We support thousands of users globally through modern Agile tooling,

primarily leveraging Atlassian Cloud solutions. The team focuses on optimizing the developer

and delivery experience through automation, integration, and governance of platforms like Jira

Cloud and Confluence Cloud.

Role Overview

As a Jira Cloud Administrator Contractor, you will play a key role in supporting Amex s

enterprise Agile tooling ecosystem. You will configure and optimize Jira Cloud to meet the

needs of diverse Agile teams across technology, product, and business functions. This role is

ideal for a hands-on Jira expert who understands large-scale governance, enterprise security, and

complex workflow design in a regulated environment.

Key Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and
• Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
• Engineers to implement Jira structures aligned with Amex s Scaled Agile Framework
• (SAFe) and enterprise Agile standards.
• Design and maintain custom workflows, screens, schemes, fields, filters, and
• dashboards that enable effective portfolio and team-level tracking.
• Manage user access, roles, and permissions through Atlassian Access and SSO
• integrations with Amex identity platforms.
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub,
• and ServiceNow).
• Support governance and compliance by ensuring configurations align with Amex
• security and audit standards.
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence
• Cloud users.
• Develop documentation, training materials, and best practices to promote consistent
• usage across business units.
• Participate in Atlassian Cloud upgrades, testing, and change management processes
• in coordination with Enterprise Technology teams.

Required Qualifications

• 3 5+ years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.
• Strong understanding of Agile, Scrum, and SAFe frameworks.
• Proficient in JQL, workflow automation, and project configuration.
• Hands-on experience with Atlassian Cloud administration, including user management, permission schemes, and global settings.
• Experience managing large-scale user bases (5,000+ users preferred).
• Excellent stakeholder communication and documentation skills.
• Experience in governed or regulated environments (e.g., financial services, banking, or
• fintech).

Preferred Qualifications

• Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud).
• Familiarity with ScriptRunner, Automation for Jira, and Jira Service Management.
• Experience integrating Jira Cloud with data analytics and reporting tools (e.g., PowerBI, Tableau).
• Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript).
• Exposure to Change Management, IIQ, and enterprise security compliance practices.

Thanks & Regards