Cisco Collaboration Engineer

San Diego, CA, US • Posted 19 hours ago • Updated 19 hours ago

Contract W2

On-site

$75 - $80/hr

Cloud Destinations LLC

Fitment

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Job Details

Skills

Cisco Collaboration
CUCM
CUC
CER
UCCX
Implementation
troubleshooting
Analog gateways

Summary

Job Title: Cisco Collaboration Engineer

Location: San Diego, CA

Duration: 12 Months likely to extend

MUST be solid with CUCM. Strong Implementation and troubleshooting skills from start to finish. Should be in a capacity to train others

Job Summary:

Provide technical expertise in the implementation, and support of Cisco Collaboration solutions including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER) and Cisco Contact Center Express (UCCX). The site has an aging Avaya G3SI PBX that needs to be replaced with a Cisco Collaboration Solution. The solution will include the Main Treatment Facility (MTF) and Eleven (11) Remote sites. Some of the remote sites have multiple buildings that will be part of the project. The MTF will have approximately five thousand (5000) new VoIP phones and five hundred (500) analog devices (analog fax machines, elevator phones, security systems, etc). The remote sites will have approximately eighteen hundred (1800) new VoIP phones and three hundred and fourteen (314) analog devices (analog fax machines, elevator phones, security systems, etc). The candidate will be responsible for migrating from the old PBX to the new Cisco Voice Solution and provide on going support.

Key Responsibilities:

Deployment & Implementation

Assis the Senior Implementation Engineer on the rollout of Cisco Collaboration solutions
Assist the Senior Implementation Engineer on Configuring call routing, dial plans, voice gateways, and SIP trunks.

Maintenance & Support

Monitor and troubleshoot UC systems and resolve complex collaboration issues.
Perform software upgrades, patching, and regular system maintenance.

Security & Compliance

Ensure solutions adhere to organizational security policies and compliance standards.
Implement encryption, authentication, and secure communication protocols.

Documentation & Training

Create and maintain system documentation, SOPs, and network diagrams.
Provide training to users and Tier 1/2 support teams.

Collaboration & Communication

Work closely with network, security, and service desk teams to ensure seamless service delivery.
Participate in cross-functional IT projects and provide subject matter expertise.

Required Qualifications:

5+ years of experience with Cisco Collaboration technologies.
Demonstrated proficiency in the configuration, and management of Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), and Unified Contact Center Express (UCCX).
Strong understanding of SIP, H.323, and VoIP technologies.
Experience with Analog gateways
Knowledge of QoS, WAN/LAN network integration, and troubleshooting.
Cisco certifications (e.g., CCIE Collaboration, CCNP Collaboration) preferred.
Experience in DoD Space

Preferred Skills:

Bachelor s degree in IT, Computer Science, or related field (or equivalent experience).
Familiarity with automation tools (Ansible, Python scripts).
Understanding of network protocols and firewalls as they relate to collaboration tools.
Experience with 66 block and 110 blocks for analog connections
Work Environment:
On-site work in San Diego, CA.
May require occasional after-hours support and participation in on-call rotation. Equal Opportunity Employer Minorities/Women/Veterans/Differently able

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097117
Position Id: 8860490
Posted 19 hours ago

Company Info

About Cloud Destinations LLC

One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.

Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.

At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.

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