AI Prompt Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The AI Prompt Specialist serves as a technology expert supporting functional applications and business line initiatives. This role provides direction for project releases, including research, analysis, development, implementation, and ongoing system support. The position acts as a liaison between technical teams and business partners, ensuring alignment with strategy, requirements, and operational objectives. The individual will compile, evaluate, and interpret detailed information to recommend solutions that improve system performance or business processes. This role works closely with internal and external partners to ensure the successful completion, installation, and implementation of new or enhanced systems in accordance with business needs. An ideal candidate will be comfortable working in gray areas, troubleshooting undefined problems, and thinking creatively.

The group is pushing toward automation and actively exploring AI-driven problem solving. You'll participate in shaping how WCIBO uses automation and AI to work smarter and faster-not just inherit processes but help invent them.

Key Responsibilities:

• Serve as a subject-matter expert for assigned applications, providing guidance, troubleshooting, and ongoing support.
• Perform detailed research and analysis to support system enhancements and project releases.
• Collaborate with business lines to understand requirements and recommend technology solutions.
• Coordinate with internal and external resources to ensure smooth delivery and implementation of systems.
• Assist in the design, development, and deployment of AI-driven, cloud-native applications using Azure AI services.
• Utilize tools such as:

• Azure OpenAI Service for Large Language Models (LLMs)
• Azure Cognitive Search for Retrieval-Augmented Generation (RAG) architectures
• Azure Machine Learning for model training and deployment
• Azure App Services, Azure Functions, and Azure Logic Apps for application orchestration

• Integrate LLMs into enterprise workflows with senior developers and architects, ensuring scalability, security, and responsible AI alignment.
• Participate in prompt engineering, model fine-tuning, and retrieval optimization to improve accuracy and relevance.
• Support CI/CD pipelines using GitLab and Azure DevOps.
• Monitor AI models and application health, addressing performance, compliance, and operational reliability.
• Document AI architectures, RAG workflows, and best practices; contribute to internal knowledge sharing.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of direct experience (with project lead experience), or five to eight years of related experience

Preferred Skills/Experience

• Bachelor's degree in computer science, Information Technology, Data Science, or related field (or equivalent experience)
• Basic understanding of cloud computing concepts, Azure services, and AI/ML fundamentals
• Familiarity with programming languages such as Python, C#, or JavaScript; experience with AI SDKs and REST APIs
• Exposure to LLM integration, prompt engineering, and retrieval-based AI systems
• Knowledge of SQL, vector databases, and working with structured/unstructured data
• Experience with Git and version control systems
• Ability to work as part of a project team, with leadership and negotiation skills
• Good organizational and analytical skills
• Strong problem-solving and communication skills
• Willingness to learn and grow in a fast-paced AI and cloud environment

This role requires working from a U.S Bank location three (3) or more days per week.

Must reside near or in Milwaukee, WI and Saint Paul, MN

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.