Instructional Designer with Secret Clearance Onsite

MINDBANK JOB OPENING

Position Instructional Designer/Trainer

Location Washington, DC **This position is both remote and onsite with some travel to conduct in-person training and possibly to assist users with production issues and to assist with testing the classified side. The on-site location is on Constitution in DC.

Pay Rate $90,000 - $95,000 plus Benefits, PTO, Holiday Pay, 401k and more.

CLEARANCE REQUIRED: **Must have at least a Secret Clearance

Job Description

Mindbank Consulting Group has an immediate need for an Instructional Designer/Trainer. The Instructional Designer/Trainer will support the training and some user support areas of the project. As a member of the agile team, the candidate will update the Online Help; and update and create closed-captioned videos, update the Training User Manual (generated using a publishing tool), create training scripts and training material, conduct training (and edit the recorded training sessions), collect user survey results, and generate a user survey report. The Instructional Designer/Trainer is also expected to create Computer-Based Training classes. Additionally, they will assist with user support, addressing users questions as they start to use EL-CID Online. The EL-CID Online application uses XML extensively.

• Instructional Designer/Trainer/User Support Responsibilities:

Main priorities first:

The main skills needed first are:

• Know how to use: Articulate 360 Rise, Dreamweaver, HTML, CSS, graphics (for creating logos), PowerPoint
• Video creation (with closed captioning)
• Creating eLearning courses
• Updating User Manual (has graphics)
• Putting together training sessions (on-site and via TEAMs)
• Good speaking voice for being a Trainer
• Fast learner (to learn Spectrum system enough to train on it)

Over all tasks:

• Learn existing application quickly to train/assist users.
• Perform updates to Online Help, videos (with closed captioning), and Training Manual to reflect functionality introduced in each Sprint as well as workarounds for areas where the system does not have the functionality needed. These updates must keep the material consistent in look and feel, and behavior (links to other areas, etc.)
• Participate in an agile team delivering updates to Online Help and closed-captioned videos.
• Create training scripts and training material.
• Create Computer-Based Training classes.
• Create new webpages (must know HTML or use a tool like Dreamweaver) for Online Help (for instance create a News and Information section).
• Conduct user training (up to 25 people per session) after each major release.
• Record the training sessions and have experience with video editing to generate a training video to be hosted on a website.
• Create and send out user surveys after each training session, collect and consolidate the user survey results into a report.
• Perform user support, check emails to the ECO Helpdesk and work with Operations and Maintenance team and Tier-2 teams to determine how reported issues should be dispositioned.
• Create JIRA tickets as needed and track them to closure.
• Create JIRA tickets as needed for enhancements and defects/bugs reported by users.
• Create a weekly list of user tickets to be included in the weekly status report.
• Respond to users providing status and disposition, and other user support duties as assigned.

Instructional Designer/Trainer/User Support Qualifications:

• Must have a Bachelor s Degree
• 4+ years of demonstrated experience in the analysis, design, development, implementation and evaluation of solutions for learning
• 2+ years of experience working in an Agile team
• 3+ years of instructional design experience
• Ability to demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g., Dreamweaver or other product for web-based applications)
• Ability to create/record and edit software training videos with close captions
• Excellent written and verbal communication skills coupled with strong listening skills
• Must be articulate with clear instructional voice to lead hands-on training session with end-users
• Must have a willingness to learn new products quickly and apply best practices
• Excellent customer service skills handling end-user issues via help desk tickets
• 3+ years of experience with coding HTML CSS, and JavaScript
• 2+ years of experience with XML
• Knowledge of Subversion, GIT, or other version control system
• 4+ years of experience writing technical documentation
• Knowledge of JIRA and Confluence a plus
• Knowledge of radio transmitters and receivers, radar, antennas and satellites a plus (radio spectrum)
• HTML or use a tool like Dreamweaver) for Online Help (for instance create a News and Information section)

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.