Enterprise Project Manager

DPP is seeking an experienced Enterprise Project Manager for an opportunity in Columbia, SC. 

Location: Hybrid role in Columbia, SC.
Schedule: 3 days/week onsite, 2 days remote.
Duration: 12 months, with possibility of extension
Terms: W2 position

Position summary:

• We are seeking an experienced Enterprise Project Manager  to lead the Medicaid Systems Operational Management.
• This role involves managing teams responsible for business-critical eligibility and enrollment systems, facilitating Medicaid application intake, case maintenance, member management, and eligibility determination.
• The position also includes directing the implementation and administration of project collaboration tools.

Responsibilities:

• Oversee and perform systems administration and support activities for various systems, including communication and coordination with vendors and internal departments.
• Maintain an effective organizational team to accomplish mission-critical operations, including Production Support, Helpdesk, and Operational activities.
• Identify and mitigate operational issues, ensuring decisions and actions are well-documented.
• Handle internal and external escalations, ensuring timely and effective resolution.
• Ensure compliance with security standards and serve as a subject matter expert during audits and security tests.
• Work with contract monitors to set and monitor SLAs.
• Respond promptly to inquiries, ensuring data operations support agency needs.
• Promote workforce engagement and a safe, professional work environment.
• Monitor product, support, and maintenance licensing, ensuring necessary procurement and maintenance.
• Implement and monitor operational processes, including change, release, and incident management.
• Identify opportunities to streamline usage and reduce costs.
• Produce dashboards and reports to communicate system status to leadership.

Required knowledge, skills, and abilities:

• 3 years of experience managing system operations and/or administrative functions.
• 3 years of experience in project management.
• Ability to provide incident management on call and after hours.
• Ability to manage external vendors.
• Experience managing a ticketing system for application support.

Preferred skills:

• Prior experience managing operations of Medicaid Enterprise systems.
• Ability to manage work and provide guidance to employees.
• Ability to make presentations and prepare reports.
• AWS Cloud Certifications.
• Atlassian Administration.

Additional skills:

• Knowledge of the mission, programs, and objectives of relevant agencies.
• Ability to manage work and provide guidance to both technical and operational employees.
• Knowledge of the system development lifecycle.

Education/equivalency:

• Candidates should possess a relevant degree or equivalent experience in project management, systems operations, or a related field.