Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Cleveland, Ohio. In this long-term contract role, you will provide hands-on technical assistance to end users in a Windows-based environment. This position offers a unique opportunity to contribute to a dynamic IT team while supporting cutting-edge initiatives, including early AI pilot programs.

Responsibilities:
Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues.
Configure, deploy, and maintain desktops, laptops, and related hardware.
Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Manage IT assets by overseeing shipping, receiving, and inventory processes.
Collaborate with team members to ensure adherence to cybersecurity best practices.
Offer support in an accounting-focused environment, addressing specific user needs.
Assist with Citrix-related tasks as needed.
Contribute to team efforts in exploring and implementing AI tools and technologies.
Work effectively within a small IT team to solve technical challenges and improve processes.

Requirements

Minimum of 3 years of experience in desktop or IT support roles.
Proficiency in troubleshooting technical issues and providing excellent customer service.
Hands-on experience with Microsoft O365 applications.
Basic understanding of cybersecurity principles and practices.
Ability to adapt and learn new technologies, including AI tools.
Strong communication skills and professionalism when interacting with users.
Familiarity with Windows 10 and desktop imaging processes.
Exposure to Active Directory and Citrix is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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