M365 Administrator

Looking for:        M365 Administrator

Job Type:            Contract

Location:             San Francisco, CA (Hybrid)

Overview

We are seeking an experienced M365 Platform Administrator who knows Microsoft 365 inside and out. This is a highly operational role focused on troubleshooting, problem-solving, and maintaining a reliable M365 environment across SharePoint, Teams, Exchange Online, Power Platform Administration, and related services. The ideal candidate has a strong technical foundation, thrives in a fast-paced support environment, and excels at working directly with Microsoft and internal users to resolve complex issues.

Key Responsibilities

· Serve as the operational expert for Microsoft 365 tenant services, including SharePoint Online, Teams, OneDrive, and Exchange Online, focusing on service health, adoption, and performance.

· Active role in Power Platform Governance – utilize COE Toolkit for monitoring and maintaining Power Platform Environments from an Administrative perspective.

· Support Purview controls including Information Protection (sensitivity labels), Data Loss Prevention (DLP), and Data Lifecycle Management (retention labels/policies); review and respond to DLP alerts and compliance reports.

· Troubleshoot complex and unusual technical issues across the Microsoft 365 ecosystem, including Office 365 Desktop Apps.

· Work directly with Microsoft Support to diagnose and resolve escalated problems.

· Perform day-to-day platform support—responding to incidents, investigating root causes, and ensuring service stability.

· Implement minor improvements, configuration updates, and optimizations within M365 to enhance performance and user experience.

· Implement and tune Defender for Office 365 (EOP, Safe Links, Safe Attachments).

Qualifications

· Minimum 5 years of experience as a Senior Microsoft 365 Administrator.

· Deep understanding of Microsoft 365 fundamentals with hands on administration across SharePoint Online, Teams, Exchange Online, OneDrive, and related services, including tenant configuration and service health.

· Strong hands-on experience supporting SharePoint Online, Microsoft Teams, Exchange Online, and related M365 services.

· Proven experience working with Microsoft Support to resolve complex technical issues.

· Exceptional communication skills, critical thinking, and follow-through—must be able to own issues end-to-end.

· Background in Managed Service Provider (MSP) or cloud hosting environments (e.g., Rackspace) is highly desirable.

· Ability to work independently in a remote environment while maintaining collaboration with distributed teams.

Required

· Microsoft Certification MS-102 – Microsoft 365 Administrator

You’ll be part of a forward-thinking IT team supporting a critical enterprise platform. This is an opportunity for someone who enjoys hands-on troubleshooting, thrives on variety, and values a culture of accountability, communication, and continuous improvement.