Software Engineer Ruby/Rails & DevOps

Location

100% Remote (United States only)

Remote on-call / incident response

Summary

We are hiring a hands-on Software Engineer with strong Ruby on Rails, DevOps, and production operations experience to help operate a mission-critical, regulated SaaS platform.

This is an ownership role, not a ticket-only role. You will design, deploy, operate, and improve production systems end-to-end. Our systems support public-safety / justice-sector customers, where high availability and trust are critical.

Responsibilities

- Build and maintain Ruby on Rails applications and APIs

- Debug and optimize Rails, ActiveRecord, and SQL performance

- Own CI/CD pipelines and production deployments

- Operate and improve cloud, containerized, or VM-based infrastructure

- Monitor systems, respond to incidents, and drive root-cause fixes

- Automate repetitive operational tasks

- Support CJIS, SOC 2 and similar compliance requirements

Required Qualifications

- Strong experience with Ruby and Ruby on Rails

- Experience operating production SaaS systems

- DevOps experience (CI/CD, monitoring, deployments)

- Container (Docker) and/or VM-based infrastructure experience

- Ability to work independently and take ownership

- Experience using LLMs (e.g. claude, codex, gemini) to assist with design/coding/debugging.

Trust Requirement (Mandatory)

- Ability to pass FBI fingerprint-based background check

- Eligibility to work on systems handling U.S. Criminal Justice / Public-Safety data

Nice-to-Have

- Broad Rails codebase experience

- Regulated or mission-critical environments (public safety, healthcare, finance)

- Infrastructure-as-Code tools (Terraform, Ansible)

- Experience with SOC 2 and similar compliance efforts

- On-call or incident-response experience

Pre-Screening Question (Required)

Production Incident Ownership (150 words max)

Describe a production failure you personally owned. Include what broke, how you detected it, how you fixed it, and what you changed to prevent recurrence. If you ve owned multiple incidents, choose the one you learned the most from.

Please include your response at the top of your cover letter. Applications without a response will not be reviewed.

Benefits

• Competitive Pay
• 100% Remote Work
• Comprehensive Health, Dental, Vision Coverage
• Paid Time Off Including Vacation, Sick, Paid Holidays
• Simple IRA Retirement Plan

CrossWind Technologies, Inc. is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other status protected by applicable law.