Accounts Receivable Representative: III

Job#: 3016919

Job Description:

Shift requirement: 8 am - 4:30 pm (no on calls or weekends)

Needing medical billing and collections experience.

. Core Technical Skills

General accounting knowledge - Understanding of accounting principles, debits/credits, and the AR process.

Billing & collections experience - Hands-on experience generating invoices, applying payments, and managing past-due accounts.

ERP/software proficiency - Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).

Payment identification - Ability to reconcile accounts and research unapplied or misapplied payments.

Knowledge of aging reports - Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.

Experience with Home Health billing is a plus.

2. Analytical & Problem-Solving Skills

Ability to identify discrepancies between invoices and payments.

Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals).

Comfort investigating chargebacks, short-pays, and customer disputes.

3. Communication & Relationship Management

Professional communication - Skilled in written and verbal communication with customers/patients, operations, and internal teams.

Negotiation skills - Ability to tactfully collect overdue payments without damaging provider/payer relationships.

Customer service orientation - Balances firmness in collections with maintaining positive relationships.

4. Attention to Detail & Organization

Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging.

Ability to manage high-volume AR without errors.

Strong organizational skills to prioritize accounts based on aging or risk.

5. Soft Skills & Work Ethic

Dependability - Cash flow depends on consistent follow-through.

Persistence - Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment.

Integrity - Handles sensitive financial data securely and ethically.

Adaptability - Can adjust to new systems, policies, or AR processes.

6. Industry-Specific Knowledge - Healthcare

Familiarity with insurance billing, denials, and EOBs.

Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement.

7. Customer Service

Respond promptly and professionally to customer inquiries via phone, email or chat.

Resolve customer issues and complaints efficiently while maintaining a positive attitude.

Collaborate with other departments to resolve complex issues.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.