Desktop Support / IT Technician

A014 - ITAM Desktop Tier III Technician

Location 1101 4th St. SW, Suite 350, Washington DC 20024 Hybrid

Duration: 10 Months

Job Description:

A014 - ITAM Desktop Tier III Technician

Hybrid position - local candidates only

Complete Description:

Position Summary:

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Key Responsibilities:

1. Advanced Imaging, Configuration, and Deployment

Perform advanced imaging and configuration of Windows-based desktops and laptops.

Deploy and set up hardware, ensuring all devices are properly configured.

2. Break/Fix Troubleshooting and Tier III Support

Provide Tier III support for escalated technical issues.

Diagnose and resolve advanced problems with Windows operating systems and desktop applications.

3. Onboarding and User Support

Support onboarding by configuring and deploying user-specific hardware and software.

Provide guidance and training to end-users.

4. IT Asset Management

Maintain accurate records of deployed IT assets in asset tracking tools.

Support asset lifecycle management, including procurement and decommissioning.

5. Process Improvement and Collaboration

Proactively identify opportunities for system modifications and process optimizations.

Collaborate with network and development teams to align technical solutions with business goals.

Required Experience and Skills:

Minimum 5 years of experience in providing help desk support for Windows operating systems.

Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

ITIL v4 Foundation Certification.

CompTIA A+ Certification or equivalent technical support certification.

Skills:

Hybrid position that will require regular on-site reporting. Is your candidate willing to report on-site in Washington DC as required by client?