Technical Support Representative

RESPONSIBILITIES:
Kforce is immediately adding a full-time Technical Support Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NM.

Responsibilities:
* Working independently while using standard protocol to respond to more complex customer issues
* Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
* Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
* Proactively assist customers to avoid or reduce problem occurrence
* Participates in projects and provides resolution and feedback based on analysis
* Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment

REQUIREMENTS:
* High School diploma/GED or equivalent; Some college level education preferred
* Typically requires a minimum of 5+ years of general experience, or equivalent combination of experience and college level education
* Superior communication skills, both written and verbal
* Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
* Can confidently diagnose problems to hardware FRU level
* Ability to train team members regarding existing and new technologies (NPI) in all relevant product lines
* Knowledge, experience and updating Knowledge Management systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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