DialogGPT Product Owner - W2 Only

Location:Malvern, PA

Contacrt: 6-12 Months

Rate: 70/hr

W2 Only Position

Job Description: DialogGPT Product Owner

(Also referred to as AI Architect / AI Product Manager / AI Product Owner)

This role owns the enterprise conversational AI capability built on the Kore.ai XO11 DialogGPT platform. The position is responsible for defining conversational standards, routing strategies, and prioritization frameworks to enable scalable, high-quality automation across voice and digital service channels.

The ideal candidate combines conversational AI architecture, LLM-driven dialog design, and product ownership, operating at the intersection of business, customer experience, and AI engineering.

Key Responsibilities & Deliverables

• Define conversational architecture and routing standards across chat, voice, IVR, and human handoff

• Establish DialogGPT prompt and response design guidelines, including guardrails, tone, and compliance boundaries

• Own intent prioritization strategy and develop a phased automation and rollout roadmap

• Lead IVR and legacy bot assessment and conversion plans to modern conversational experiences

• Define and track success metrics, including containment, deflection, and customer satisfaction impact

• Partner with engineering, CX, and business stakeholders to translate requirements into scalable conversational designs

• Govern experimentation, iteration, and continuous improvement of LLM-driven dialog systems

Required Qualifications

• Proven experience designing and owning conversational AI and LLM-driven dialog systems

• Hands-on experience with Kore.ai, preferably XO11 DialogGPT

• Experience designing large-scale voice and chat experiences in enterprise environments

• Strong ability to translate business requirements into effective conversational flows and architectures

• Comfort operating in ambiguous, rapidly evolving AI and experimentation-driven environments

• Strong stakeholder communication and decision-making skills

Preferred Experience (Nice to Have)

• Experience modernizing legacy IVR or rule-based bot platforms

• Familiarity with conversational analytics, confidence scoring, and escalation strategies

• Background in regulated or risk-sensitive industries