We're looking for a detail-oriented and personable IT Help Desk Technician with experience in level 1 & level 2 assistance to be full time for our client in Ohio. We are looking for someone who thrives on delivering outstanding customer service while tackling diverse technical challenges. You’ll serve as the first and second line of defense for technical support, helping maintain and improve their Microsoft 365 infrastructure, secure file management (Egnyte), Microsoft Teams Rooms, and local networked environments. If you enjoy helping people and solving problems using your knowledge of modern tools this role is built for you. This position is a direct placement with our client located in Cincinnati, OH.
Qualifications
Responsible for:
- Respond to support requests via phone, email, and ticketing system in a professional and timely manner
- Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows)
- Support user onboarding/offboarding—including account setup, hardware provisioning, and documentation
- Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte)
- Provide white-glove support with a focus on fast, friendly and effective solutions.
- Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance
- Manage identity, security groups, and device access through Entra ID / Azure Active Directory
- Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware
- Provide support for Egnyte file-sharing platform including user access management and sync issues
- Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
- Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching
- Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment.
- Monitor and respond to alerts related to endpoint compliance, antivirus, and patching.
- Additional duties as assigned
Required Skills & Experience
- 3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
- Strong communication skills and a customer-centric approach to support
- Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
- Experience supporting Microsoft Teams Room setups
- Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
- Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management)
- Experience supporting Egnyte or similar cloud file-sharing platforms
- Familiarity with hybrid environments and VPN configurations a plus
- Familiarity with printer and peripheral troubleshooting
- Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus
- Experience in hybrid or remote-first environments
- Ability to document processes and contribute to a shared knowledge base Soft Skills & Traits
- Strong customer service orientation and communication skills
- Ability to troubleshoot logically and explain technical solutions clearly
- Organized, detail-oriented, and be able to manage multiple tasks and priorities
- Self-starter with a team-first mentality and a willingness to grow and learn
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$35.00 to $40.00 per hour
What you get:
Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include:
- Medical, dental, and vision insurance
- Life and disability coverage
- Generous 401(k) match
- Student loan repayment assistance
In addition to paid holidays, vacation, and personal days, they also offer:
- Fully paid medical and parental leave
- Access to mental health services
- Additional wellness resources and support
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