Senior Lead Site Reliability Engineer

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Bank Technology, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance

• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues

• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team

• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt

• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations

• Evolves and debug critical components of applications and platforms

• Employ AI-driven solutions to streamline processes and enhance operational efficiency.

• Utilize data-driven analytics and AI technologies to automate detection, diagnosis, resolution processes, elevate service levels and drive continuous improvement.

• Engage stakeholders to establish realistic service level objectives and error budgets, ensuring alignment with customer expectations.

• Exhibit advanced technical proficiency in one or more domains, proactively addressing technology-related bottlenecks.

• Serve as the primary contact during major incidents, demonstrating the ability to swiftly identify and resolve issues to prevent financial losses.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience

• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform

• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.

• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)

• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines

• Ability to communicate data-based solutions with complex reporting and visualization methods

• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)

• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)

• AWS Cloud experience across multiple areas

• Recognized as an active contributor of the engineering community

• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy

Preferred qualifications, capabilities, and skills

• Experience in banking / financial domain is preferred

• AWS Cloud solution architect certification preferred

• Manage and optimize various types of databases, including relational, NoSQL databases.

• Experience with game days, chaos experiments, or failure-mode analysis to improve service robustness.

• A background in mentoring engineers or leading technical knowledge-sharing, especially around AI and SRE best practices.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.