Hello,
Hope you’re doing well. I am Valeni from Infinite computing systems. I have an opportunity for the below position. I would like to know if you are available in job market. Please see the job description below. If you are interested and available, please send me your updated resume along with contact details to or call me directly on
Title: EHR Helpdesk Analyst 1st Shift (791862)
Client: State of
Dept : NCDHHS-AM
Job ID: 791862
Duration: 02/02/2026 to 01/01/2027
Location: RTP-Remote
Interview Type: Webcam Interview Only
Pay rate: $50
Shift Time:- 1st shift – 7am to 3.30 pm
Summary:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
Job Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
- Provide support for Epic applications, workflows, access, printing, and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
- Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
- Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
- Maintain documentation, knowledge base articles, and standard operating procedures.
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
- Support change management and scheduled downtime communications as needed.
- Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
- Escalate critical issues and downtime events according to established protocols.
Skill/Experience Description | Required/Desired | Amount of Experience | Candidate Experience |
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment | Required | 2 Years | |
Proficient with ServiceNow or other enterprise ticketing systems | Required | 2 Years | |
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts) | Required | 2 Years | |
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk) | Highly desired | | |
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM) | Highly desired | | |
Thank You
| Valeni Goshi Lead Resource Associate Global Talent Acquisition Group
425 2nd Street, SE, Cedar Rapids, IA, 52401 |
Never miss an opportunity! Create an alert based on the job you applied for.
