Application Training & Support Assistant - Fulltime Only

Our professional services client is seeking an Application Training & Support Assistant. This role may work in one of their U.S. offices or be 100% virtual/remote in a client approved U.S. state.

The Application Training & Support Assistant provides administrative, training, and customer support to the Application Training & Support team, assisting with firm-wide technology training initiatives and end-user support. The ideal candidate delivers exceptional service, manages multiple priorities effectively, and supports both internal staff and firm clients.

Responsibilities include but are not limited to:

• Maintain, update, and publish the monthly IT training calendar and course descriptions.
• Coordinate and support virtual and in-person training sessions, including webinar setup, Zoom link management, firm-wide communications, room preparation, session monitoring, and participant support.
• Distribute onboarding and instructional communications to new hires regarding training resources.
• Manage shared IT mailboxes (Training, IT Information, Pilot Feedback) to ensure timely responses and resolution of support requests.
• Maintain the IT On-Call Escalation Schedule.
• Track and manage training manuals, handouts, and classroom materials as needed.
• Distribute post-training evaluations and collect feedback.
• Coordinate repairs and maintenance of training room equipment.
• Schedule training room usage for other firm departments.
• Assist in the creation and formatting of training materials using firm-approved templates and standards.
• Support Application Training & Support Specialists in developing manuals, quick reference guides, and online documentation for firm systems and applications.
• Participate in a train-the-trainer program by observing and supporting instructor-led sessions.
• Progressively co-facilitate and independently deliver training classes as proficiency develops.
• Provide floor support during system rollouts, upgrades, and major technology changes.
• Deliver high-quality end-user support by promptly claiming and resolving Help Desk tickets.

Qualifications:

• Minimum of one year of experience in a training, technology, or legal environment.
• Prior law firm experience preferred.
• Proficiency with Windows operating systems and Microsoft Office applications.
• Strong organizational, time management, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent written and oral communication skills.
• Ability to present information clearly to groups of varying sizes and audiences.
• Proven ability to manage multiple tasks in a fast-paced environment with strong attention to detail.
• Demonstrated discretion and ability to maintain confidentiality.
• Professional demeanor with strong interpersonal and client service skills.
• Flexibility to work additional hours as needed.