Records Supervisor

Req ID: 38944

Summary

Records Supervisor

Lorton, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chronos Operations (CO) is a wholly-owned subsidiary of Chenega Corporation, an Alaska Native Corporation based in Anchorage, AK. Belonging to the Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU), Chronos has a culture rooted in integrity, respect, and exceptional performance. Chronos is headquartered in Colorado Springs, CO, and provides mission-critical services in Advanced Analytics & AI, Software Engineering, Cybersecurity, Information Technology, and Intelligence.

The Records Supervisor is a working supervisor who will manage employees and workloads for document room activities, including, but not limited to, scanning, document processing, data entry, paper and electronic file management, communication, training support, and quality control.

Responsibilities

• Manage, guide, and direct the team that data enters and validates with accuracy, completeness of data, and integrity of PDF scanned images from all manifests
• Continually monitor and develop the processes to seek efficiencies and reduction of error rates, and ensure accuracy of all manifests submitted to the client
• Stay up-to-date with all process changes and modifications from the customer and efficiently disseminate changes to the team in a timely manner
• Oversee a team that produces an individual average of 70 manifests per clerk per day and ensure quotas and goals are met or exceeded daily.
• Monitor time and efficiency to effectively establish and maintain daily productivity
• Perform quality control reviews of the work performed and the condition of paper and electronic record-keeping systems, and develop process improvement as required
• Monitor time and efficiency to effectively establish and maintain daily productivity
• Recommend and contribute to the development of continual process improvements to improve efficiency, accessibility, accuracy, etc.
• Organize and direct shelf-reading and other quality reviews in electronic record-keeping systems.
• Supervise operations and assigned staff; investigate and resolve employee disputes; train new staff; ensure positive customer service of staff.
• Ascertain and report issues, difficulties, and special needs to management.
• Work directly with staff to obtain the determination of the final disposition of information.
• Responsible for ensuring that the work performed is at a level of quality, schedule, and cost that is consistent with the expectations of the customer.
• Complete all required daily, weekly, and monthly reporting requirements independently and accurately.
• Follow, administer, and execute all tenets of the Chenega Employee Reference Guide to complete all required daily, weekly, and monthly reporting requirements independently.
• Supervise, train, and evaluate records management staff and carry out supervisory responsibilities in accordance with Chenega policies and applicable laws.
• Interface with management and personnel to coordinate and execute special projects and/or research with respect to special collections of records, their organization, identification, use, and tracking.
• Verify all file requestors to ensure that they are employees
• Plan, organize, direct, and guide the activities of team members.
• Manage team member timecards, performance evaluations, and participate in the hiring and termination process.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• Associate's degree preferred
• 2+ years of experience in a service-related area or production environment
• 1+ year of experience in a supervisory or team leading role
• Some experience with data and reporting
• Background Check

Knowledge, Skills, and Abilities:

• Prior military experience in personnel or documentation management is a plus
• Demonstrate excellent verbal and written English communication skills with the ability to correspond with professional staff and interact tactfully with Government staff.
• Ability to read and understand complex sets of procedures and other documentation.
• Applicants must have the ability to manage multiple priorities and work in a team environment.
• Work well under pressure and stressful situations; exhibit emotional control.
• Strong interpersonal, conflict management, and organizational skills.
• Must have the ability to maintain confidentiality of sensitive and proprietary information.
• Ability to maneuver through all facets of managing people, from directing, developing, guiding, resolving, and actively participating in the daily occurrences within the department.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

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