You Are:The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support. We have been contracted by Avanade to provide that support for their employees. Which includes providing the daily in person and remote support to Avanade employees in the Midwest region.
The Work:- Log and resolve service requests using ServiceNow
- Provide technical support to users both in person and remotely
- Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
- Experience with inventory management and asset tracking
- Windows image deployment using Microsoft Autopilot
- MacOS & basic Intune familiarity with ability to reimage & deploy
- Clean and sanitize laptops and chargers to maintain hygiene standards
- Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
- Provide support for Microsoft Teams meetings in conference and meeting rooms
- This role is 100% in office, based in Chicago, IL.
Here s What You Need: - Minimum of 1+ years experience in desktop support or IT help desk roles
- Proficiency in Office 365 and Windows operating systems
- Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service
- Capable of working independently and collaboratively, with adaptability to new technologies and processes
- Familiarity with imaging and workstation setup procedures
- Ability to lift and transport IT equipment up to 30 lbs as needed
- High School Diploma or GED
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $21.97 to $49.57
Cleveland $20.34 to $39.66
Colorado $21.97 to $42.84
District of Columbia $23.37 to $45.63
Illinois $20.34 to $42.84
Maryland $21.97 to $42.84
Massachusetts $21.97 to $45.63
Minnesota $21.97 to $42.84
New York/New Jersey $20.34 to $49.57
Washington $23.37 to $45.63
About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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