Product Owner - Network Manager (Onsite)

Job Description:

• The Network Manager and Technical Support for a range of equipment used for integration supporting client branch and ATM locations.
• Work with vendor partners, senior managers, and line of business communication for the Bank.
• Product Specialist responsibilities include, but are not limited to:

KEY RESPONSIBILITIES

• Develop solutions that incorporate user requirements, system functionality, and support to deliver a fully functional end to end user experience.
• Work internally, and with external partners (vendors, integrators) to deliver designs consistent solutions to support Branch and ATM devices.
• Manage highly visible deployments of network solutions and manage their capacity domestically.
• Manage and maintain product AIT's and inventory associated with our solutions.
• Assist with Risk and Compliance, manage tools and metrics used for reporting.
• Lead troubleshooting and problem-solving using data from a range of sources; bring issue to resolution and/or develop remediation recommendation.
• Validate vendor and/or integrator issue diagnosis and approach.
• Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed.
• Interact with partner teams on process improvement and knowledge development to improve service delivery.
• Create and maintain technical documentation. SKILLS Application Owner - responsible for managing the overall performance and lifecycle for SDWAN transport applications.
• Act as Application Owner resolving internal risk and audit findings.
• Partner with security and compliance to provide artifacts, SharePoint, and OneDrive experience.
• Model application deployment across then network using internal ANR, and capacity reports.
• Experience with NetFlow, Thousand Eyes, and Splunk Familiar with Voice and Video products used across the network (Webex, Softphone, Kaltura) .
• Establish technology standards and develop an SDWAN product catalog.
• Familiar with scripting and Automation tools used to manage change.
• Manager operational escalations, Experience with Service Now and BAC Remedy Create Service Level Objectives and summarized reporting tools Model product charge back and usage reporting.

PROFESSIONAL REQUIREMENTS

• BS or BA in technology; and/or 7+ Years of experience in Banking or Finance networks.
• Proven ability to work in a fast paced, highly technical environment.
• Ability to interact effectively with all levels of customers and leadership.
• Microsoft Teams, Excel, and Cisco Tools, used to manage workflow and network devices.
• Capability to handle multiple tasks simultaneously and respond under pressure.
• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
• Ability to thoroughly review, understand and interpret technology updates for applicability in the bank supported environment.

Certifications:

• AV CCSI or equivalent work experience with references Cisco CCNE or equivalent work experience with references Microsoft MSE or equivalent work experience with references

Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)