Job Description:This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
The successful candidate will support the AT&T Enterprise Management Center team in Chantilly, VA. Candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment. This may include off-shifts, nights and weekends. In addition, some substitute rotation may be required at times. Candidate must be able to work onsite in Chantilly DHS/EMC NOC.
The high level responsibilities for the Sr Specialist Network Technology Support position are to monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments.
The successful candidate will work in a 24x7 Network Operations Center providing advanced tier 2 technical support of WAN/LAN networks for domestic and global clients. Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required. Hours must be flexible.
The candidate will work as part of an operations team using AT&T's SERVICENOW network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients. This position requires that the analyst be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA driven environment. The expectation is that the candidate will adapt to and drive change.
The successful candidate must demonstrate excellent communication skills to clearly document and communicate their findings, internally and externally. The candidate will interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management, and customers.
The successful candidate must be willing to jump into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service. ITIL knowledge/experience is desirable.
Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on our clients' behalf.
Looking for 3rd Shift M-F (10pm-6am), In Office Network Operation Center NOC.
Ability to obtain Security Clearance.
What you'll do- -Bachelor's Degree or equivalent industry or military experience
- -CCNA/CCNP or equivalent networking knowledge
- -Ability to diagnose complex routing issues
- -Advanced understanding of OSPF, EIGRP, and BGB determinationtroubleshooting/problem-Advanced WAN determinationtroubleshooting/problem-Advanced Cisco LAN/switch
- Frame Relay, ISDN, ATM, Private Line
- Advanced knowledge of and experience with Cisco IOS Architecture
- Knowledge of QoS and how to troubleshoot it
- Excellent written and verbal communication skills
- Experience working in a NOC/incident management environment determination experiencetroubleshooting/problem-Advanced Cisco CampData Center LAN determination troubleshooting/problem-Advanced Juniper CampData Center LAN
- Experience with Juniper JUNOS/SRX Architecture-Advanced knowledge of and experien
What you'll need 1) Advanced WAN troubleshooting/problem determination Expert Required
2) TCP/IP, MPLS, QoS, and routing protocol troubleshooting Expert Required
3) Frame Relay, ISDN, ATM, Private Line Expert Required
4) Advanced LAN/switch troubleshooting/problem determination Expert Required
5) Advanced knowledge /experience with Cisco IOS Architecture Expert Required
6) Advanced knowledge /experience with Juniper/SRX Architecture Intermediate Desired
7) CampData Center LAN Troubleshooting Experience Intermediate Required
8) Experience with Remedy based ticketing system Intermediate Desired
9) F5 or ACE Load Balancer experience Intermediate Desired
10) Shift Work / ship Expert Required
Our Sr Specialist Network Technology Support, earns between $69,000 - $149,000. Not to mention all the other amazing rewards that working at AT&T offers. In0dividual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.
Apply today!
Weekly Hours:40
Time Type:Regular
Location:Chantilly, Virginia
Salary Range: $69,000.00 - $149,000.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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