Lead Data Analyst, Customer Experience Analytics

About the Role

We are seeking a highly motivated and skilled Lead Data Analyst to join the Global Strategy Analytics team and become a key player in shaping the future of support at Uber. The Global Strategy Analytics team provides top-quality business performance reporting, targets, and analysis to enable Uber's Community Operations (CommOps) to make strategic, data-driven decisions. As a senior member of the team, you will apply your strategic and analytical thinking to answer critical business questions. This will entail designing and running deep analyses, working cross functionally (Product, Operations, Finance etc.) to generate insights, and sharing your recommendations with senior leadership to drive global change.

What the Candidate Will Do

1. Develop executive-level analyses, communications and presentations for senior leadership.
2. Perform deep-dive analysis to unpack insights and recommend solutions to business problems.
3. Translate ambiguous questions into data-driven recommendations.
4. Develop an in-depth understanding of business performance and share strategic insights with senior leadership to influence decision-making.
5. Write complex SQL queries to extract, manipulate, and analyze data.
6. Identify, plan, and execute projects and root cause analyses to improve existing processes.
7. Help uplevel the skillsets of more junior analysts on the team

Basic Qualifications

1. 6 years of work experience in finance analytics, business analytics, data analytics, or within a similar field
2. Advanced SQL skills
3. Experience with Tableau and/or a similar data visualization tool
4. Bachelor's Degree

Preferred Qualifications

01. Masters Degree
02. High technical proficiency in common analytics & reporting tools (e.g., Tableau, Google Data Studio, Google Sheets/Excel).
03. Experience in Python
04. Experience working with customer support or customer insights.
05. Advanced data analysis skills leading to actionable recommendations.
06. Experience in leading high-visibility projects and influencing others in a cross-functional team environment
07. Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences
08. Strong sense of ownership and accountability
09. Curious, self-directed, and impact-driven-you chase high-impact problems to deliver solutions.
10. Comfortable with ambiguity and switching contexts in a fast-moving environment
11. Experience in communicating with and presenting to senior leader.
12. Strong storytelling ability:Distilling exciting and hard-to-find insights into a compelling, concise data story.
13. Comfort in working with ambiguity in a fast-paced environment
14. Experience in data extraction, wrangling, and building pipelines.
15. Strong analytical and problem-solving mindset
16. Highly self-motivated, proactive, and able to drive projects independently.
17. Excellent communication and interpersonal skills.
18. Detail-oriented mindset, with a focus on accuracy, efficiency, and process standardization.

For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [](;br>
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](;br>
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.