ServiceNow Solution Architect (ITSM, ITOM- CMDB, Service Mapping, CSDM, or ITAM (HAM/SAM))

ServiceNow Solution Architect

Location: San Jose CA
Duration: 6 + Months
REMOTE ROLE with 20%-30% travel (expenses will be reimbursed at actuals by Client)
Job Description

As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM, or ITAM (HAM/SAM)

Key Responsibilities:

• Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and or HAM/SAM and other ServiceNow applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
• ITAM: Experience in implementing HAM or SAM processes in ServiceNow platform.
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
• App Engine: Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
• CTAs/ ServiceNow Certified Candidates Preferred

Qualifications:

• ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
• ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
• Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.

Required Qualifications:

• Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role

Technical Skills:

• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
• Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence

Preferred Qualifications:

• Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules
• Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
• Experience with DevOps and CI/CD pipelines for ServiceNow deployments
• Knowledge of automation tools and frameworks to drive operational efficiencies

Module Expertise (ITSM| ITOM| ITBMSPM| HRSD| CSM| SecOps| GRC| SAM| HAM)