Dynamics 365 CRM Solutions Architect

Technical Lead: Microsoft Dynamics 365 & Power Platform

The Mission

We are seeking a Technical Subject Matter Expert (SME) to lead the finalization of a mission-critical Dynamics 365 CRM implementation. This is not a maintenance role; you will own the technical roadmap, design innovative solution blueprints, and architect advanced configurations that bridge the gap between Member Services' business needs and IT execution.

Core Responsibilities

• Architecture & Design: Develop future-state process maps and CRM solution blueprints; define environment strategies, solution layering, and enterprise governance.

• Advanced Development: Build complex business process flows and perform custom JavaScript development for CRM tailoring.

• Power Platform Orchestration: Design Model-Driven and Canvas Apps, complex Power Automate workflows, and branded, cross-entity Power BI reporting.

• System Integration: Configure APIs and connectors to sync Dynamics 365 with third-party ecosystems (e.g., Drupal, Hivebrite, CVENT).

• Technical SME Leadership: Conduct Dataverse optimization, FetchXML queries, and performance tuning while providing technical mentorship to stakeholders.

Technical Profile

• Experience: 7+ years of deep technical delivery within the Microsoft Dynamics 365 CRM ecosystem.

• Dev Stack: Expert-level JavaScript for D365, FetchXML, and Dataverse table/relationship architecture.

• Automation: Advanced proficiency in Power Automate and Power BI (specifically export-friendly, branded reporting).

• Solutioning: Proven ability to translate loosely defined organizational challenges into scalable technical requirements and PRDs.

• Education: Relevant Microsoft Certifications (PL-400, PL-600, or MB-200 series) are highly preferred.