Position SummaryHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA's ENERGY STAR Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.
People| Excellence | Change | Integrity | Co-prosperity
Role and ResponsibilitiesOur qualified candidate will be responsible for quality assurance and quality improvement testing of the key performance attributes for smartphones, tablets, and wearables for Samsung's and competitor's products.
The candidate will also be involved in the testing of Samsung IOT products.
The testing is conducted as per the Samsung Quality Assurance ("QA") lab test protocols which are based on performance measurements and QA lab testing methodologies as well as subjective assessments of usability, design elements and other key performance attributes. The candidate will provide detailed testing reports to US and Korean management which note possible risk points as well as recommendations for improvement.
Assessment and knowledge of the technical media landscape is expected to ensure Samsung products are in line with consumer expectations.
This role is critical for understanding and predicting US tech magazine's evaluation for mobile devices. This role will also analyze magazine's testing methodologies, scoring matrices, and published reviews to estimate scores for Samsung and other mobile device brands. This involves close collaboration with the magazines, detailed analysis of test results using Excel, and presenting new device features to the magazines.
Responsibilities/Duties:- Typical performance and quality assurance tests for smartphone, smartwatch, laptop and tablet
- Analyze raw test data and published reviews from tech magazine to determine the test protocol and scoring method
- Develop and maintain detailed Excel models for score estimation and analysis.
- Prepare reports with findings and recommendations for improvement
- Oversight of lab infrastructure, maintaining existing system for operability and research solutions for improvement when the need arises.
- Prepare and deliver presentations to the tech magazine, showcasing new mobile device features and providing hands-on demonstrations.
- Monitor and analyze competitor mobile device performance and magazine's score and review.
- Stay up-to-date on the latest trends and technologies in the mobile device industry.
- Contribute to internal reports and analyses on magazine's scores and competitor benchmarking.
- Actively maintain and update technical expertise on new products and technology by attending product related media events, technical seminars or external training
- Closely collaborate with HQ counterparts to make product improvements for smartphones through detailed reporting
- Monitor Customer Service activities in Samsung's IOT space
Background & Competencies Required:- 4+ years of experience
- Bachelor Degree in Engineering, Statistics, or Information Technology
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel, including data analysis and modeling, Word and PowerPoint
- Excellent communication and presentation skills, both written and verbal
- Fluency in English and Korean preferred
- Experience in market research or competitive analysis
- Familiarity with smartphone / smartwatch / Laptop / Tablet testing methodologies
- Knowledge of statistical analysis techniques
- Consumer Reports experience a huge plus
Skills and Qualifications#LI-JM1
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The salary range for this role is expected to be between $106,000 and $116,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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