Equities Production Support

Equities Production Support
Location: New York, NY (Hybrid)

Full Time

Department overview:

The team is responsible for support of a complex suite of real-time front-office applications utilized by Equities business. The team owns and maintains a list of in-house applications which provide position keeping, trade capture, real-time risk management, P&L attribution and scenario stress calculation. The team is located on the trading floor, with direct access to Front Office which enables the team to gather real-time user feedback and requirements.

Role Requirements:

• Provide all levels of application support for Front Office Equity Derivatives platforms
• Troubleshoot and diagnose Trading and Risk applications in real-time
• Collaborate with development teams on requirement gathering and systems development
• Support End-Of-Day processes for a complex Risk system, while collaborating with Production Support teams in other regions
• Take ownership of problems and follow-up to completion, while maintaining a high standard of communication with the stakeholders
• Utilize ServiceNow to record and track incidents, conduct releases, and perform Problem Management
• Track issues and prioritize workload
• Manage releases and deployment and perform DR/BCP management
• Manage user queries and service requests, often requiring an in-depth analysis of the technical and/or business logic of our systems
• Automate tasks to reduce toil

Required Qualifications:

• 5+ years experience in trade floor or related support experience with Front Office trading systems
• Experience in supporting Equity Derivatives (and associated life cycle). An experience supporting other Derivatives products could be considered
• Bachelors in Computer Science, Information Systems or Engineering is preferred
• A good understanding of risk management systems
• Strong technical and analytical skills (SQL knowledge and some scripting experience)
• Proficient user knowledge of UNIX and Windows
• Good problem solving skills while working under pressure
• Excellent communication skills, ability to multi-task, and work towards tight deadlines
• Ability to work in a fast paced trading environment

Desired Qualifications:

• Knowledge of Derivatives product pricing and risk analysis
• Hands-on experiences with Autosys or other scheduling platforms
• Knowledge of Incident, Problem and Change management process
• Middleware knowledge, such as TIBCO RV, is a plus
• Development skills (C#, kdb, Python)
• A good understanding ITIL practices