Support Services Program Manager / Specialist

Overview

JOB TITLE:

Support Services Program Manager / Specialist

CAYUSE COMPANY:

Cayuse Civil Services, LLC

LOCATION
Remote
SALARY:

$100,000-$140,836.80

EMPLOYEE TYPE:

Full-Time Salary Exempt

TRAVEL

No

RELOCATION

No



Employment in this role is conditional upon successful execution of the contract by the client.



The Work

The Support Services Program Manager/Specialist responsible for driving technical integration projects, providing expert consultation to client agencies, and supporting the strategic financial and technical direction for the client. This role requires a combination of leadership in systems integration, quality assurance, financial reporting assistance, and technology evaluation, ensuring seamless operations and alignment with federal and state guidelines.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Lead integration activities between agencies and third parties with the OTS Enterprise Architecture environment.
• Provide quality assurance reviews as requested by management.
• Provide assistance to management with budgeting and development and refinement of cost allocation for all EA lines of service.
• Assist OTS customer agencies with development of federal and state financial reporting.
• Provide subject matter expertise on applicable agency systems and technologies.
• Assist OTS in the evaluation of new technologies.
• Lead or assist OTS in the review of technical documentation.
• Other duties as assigned .

Qualifications

Here's What You Need

• Minimum of five (5) years' experience with the OTS Enterprise Architecture environment.
• Minimum of twenty (20) years' experience with technologies used within the State of Louisiana systems.
• Minimum of fifteen (15) years' project management experience.
• Experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
• Experience with rate setting, cost allocation and invoicing.
• Experience with determining and establishing line of service costs.
• Experience with health and human services applications such as those used for the Medicaid, SNAP/TANF, Child Welfare, Child Support and Child Care Licensing programs.
• Experience drafting Advanced Planning Documents, Advanced Planning Document Updates, Implementation Advanced Planning Documents and Cost Allocation Plans.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications

• Experience administering and managing large volume projects.
• Experience managing task orders.
• Should have at least six (6) years' experience performing these duties in large scale Enterprise Architecture environments
• Experience drafting Request for Proposals.
• Experience with Java and .net development.
• Subject matter expertise with the following EA components and technologies:
  • Nutanix
  • VxRail
  • ESXi
  • NSX
  • SRM
  • Windows Server
  • RedHat Enterprise
  • MS SQL Server 2014
  • Nagios
  • NewRelic
  • NewRelic Infrastructure
  • NewRelic Browser
  • Octopus Deploy
  • Puppet Enterprise
  • Splunk
  • Veracode
  • Decision Center, Decision Server
  • Exstream
  • Pentaho
  • Case Foundation, Content Manager, Enterprise Records Foundation
  • webMethods
  • API Gateway
  • Identity Manager for Consumers and Business Users, Identity Suite, Single Sign On
  • InfoSphere

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment, with the ability to work onsite in the main office.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $100,000.00 - USD $140,836.80 /Yr.